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VP Technology & Systems

March 9, 2026

About the position

The Vice President, Technology & Systems is a senior leadership role responsible for the strategy, delivery, and continuous improvement of business unit technology platforms supporting the full tech life cycle. This leader will champion a seamless, simplified, and member-centric experience while enabling efficiency, scalability, and reliability for internal teams. The role partners closely across NFCU with organizations like Enterprise Technology, Risk, Compliance, and Vendor Management to ensure systems are intuitive, integrated, secure, and aligned with Navy Federal’s mission of putting members first.

Responsibilities

Strategy & Leadership Define and execute the technology and systems strategy for the Business Unit, aligned with enterprise technology direction and business objectives.
Serve as a trusted advisor to the Business Unit leadership on technology capabilities, roadmaps, and investment decisions.
Lead, mentor, and develop high-performing technology and systems teams, fostering a culture of innovation, accountability, and continuous improvement.
Member & Employee Experience Drive simplification and consistency across member-facing and employee-facing systems and processes.
Ensure a friction-reduced experience across the mortgage life cycle—from application and underwriting through closing and servicing.
Advocate for innovation/design thinking, usability, and automation to reduce manual effort and improve cycle times.
Technology Delivery & Operations Oversee core platforms, integrations, data flows, and supporting tools.
Partner with Enterprise Technology to ensure system reliability, performance, scalability, and security.
Lead modernization initiatives, including cloud and artificial intelligence adoption, workflow automation, and API-driven integrations where appropriate.
Cross-Functional Partnership Collaborate with Risk, Compliance, Enterprise Technology and Legal to ensure systems support regulatory requirements and operational needs.
Translate business needs into clear technology requirements and prioritized delivery roadmaps.
Align strategic vendor strategies and contracts to support long-term capability, flexibility, and cost efficiency.
Risk, Compliance & Governance Ensure technology solutions comply with regulatory, security, privacy, and data governance standards applicable to financial services.
Establish strong controls, documentation, and audit readiness across systems and processes.
Manage technology risk, change management, and business continuity planning.
Perform other duties as assigned

Requirements

Master's degree in Information Systems, Computer Science, Business Administration (MBA), Accounting, Economics, or related field, or the equivalent combination of education, training and experience
Extensive progressive leadership experience in technology and systems, with significant experience in financial institutions
Deep understanding of the banking life cycle
Proven experience leading large-scale technology transformations and system integrations
Strong executive presence with the ability to influence and collaborate across senior leadership teams
Extensive experience in leading and managing analytical, process improvement and automation, workforce management, and business intelligence teams
Expert knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
Extensive experience in client/vendor management to achieve strategic/tactical goals and implementation
Extensive experience in demonstrating thought-leadership, initiative taking, decision-making and creativity in solving business problems
Extensive experience in supervising and leading professional employees
Expert analytical/quantitative, reconciliation and deductive reasoning skills
Expert skill interpreting and synthesizing large amounts of information
Expert skill leading with diplomacy and tact while maintaining appropriate assertiveness and persistence
Expert skill in results-oriented leadership in a challenging environment
Expert verbal, written, interpersonal, and presentation skills

Nice-to-haves

Advanced knowledge of, and extensive experience in, credit union and/or retail banking operations
Advanced knowledge of Navy Federal products, services, programs, policies, and procedures
Demonstrated success improving customer/member experience through technology simplification and automation

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...