Virtual/Retail Coordinator (3rd shift) - Onsite Position (SOC)

Overview

Why St. Moritz?

Are you looking for a rewarding career in the security industry? Join St. Moritz Security Services, Inc., a well -established company with over 43 years in the industry.

No security program can be successfully implemented without quality people to execute the program.

The ST. MORITZ DIFFERENCE is our PEOPLE.

From the first level security officer to the CEO, St. Moritz is committed from the top down to provide the highest level of service possible.

Job Skills / Requirements

Virtual Retail Coordinator

Location: Pittsburgh - Whitehall area (onsite)

Schedule: Overnights / Full-Time / Weekends included

Pay: $16.75 per hour

Position Overview:

We are seeking a professional and detail-oriented Virtual Retail Coordinator to work onsite at a 24/7 Security Operations Center (SOC) in the Pittsburgh–Whitehall area. This is not a remote position.

You will provide support to those who make the world safer and protect customer interests. This is an important role in a rewarding industry, in which you will act as the first line of defense when others in the world are in need to security or help. We provide all training necessary to perform this role, including certification as a Remote Security Officer.

St. Moritz Security Services, Inc. has an immediate career opportunity for overnight Central Station Monitors. This high-volume, in and out bound communications center position provides support for alarm monitoring and access control calls received within the Security Operations Center (SOC).

Job Responsibilities:

  • Display high proficiency in written and verbal communication
  • Answer all incoming customer alarms while providing excellent customer service to each customer, which can include calls to customers, police & fire authorities using professional telephone etiquette
  • Attention to detail
  • Organizational skills, including the ability to efficiently switch between tasks
  • Demonstrate computer skills to navigate multiple software applications
  • Punctuality and attendance is crucial. Applicants must be reliable and have flexible scheduling availability for weekends, holidays, or extended hours if needed
  • Ability to assess and evaluate opportunities for problem-solving
  • Be able to understand the company’s capabilities and services for assisting and educating clients
  • Work with internal teams in order to identify potential issues and/or related opportunities

Qualifications:

  • High School Diploma or equivalent required
  • 1-2 years Data entry required
  • Experience with a multi-line phone or soft phone use required
  • 1-3 years of customer service preferred
  • Minimum 1 year high volume call center or 911 communications preferred
  • Any certified training or knowledge of Access Control, Fire, and Burglary systems a plus.
  • Our Customer Service Reps provide Guardian customers with a positive experience by efficiently processing calls relating to security products, alarm monitoring services, home automation, associated billing, account inquiries and retention scenarios
  • Customer Service Reps provide tier one level technical support, engage and partner with technical support specialists to resolve advanced issues or schedule technician home visits
  • Build excellent client relationships by placing proactive calls to ensure installations and service calls where satisfactory and met expectations
  • Present, promote and upsell products/services to existing and prospective customers
  • Ability to work overnight shift and remain alert

PA #188

Education Requirements (All)

HS Diploma
GED or H.S. Equivalent

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan

This job reports to the Khris Pendzich

This is a Full-Time position 3rd Shift, Weekends.

Relocation is not required and travel is not required


Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...