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Virtual Executive Assistant — Patient Success Operations [Remote], Remote Job

February 18, 2026

🧠 About Legion Health

At Legion Health, we believe everyone deserves fast, affordable, and effective mental health care, and we’re on a mission to deliver that at scale.

Legion Health is a full-stack AI-native psychiatry network—our clinicians provide care directly to patients, and AI agents automate all parts of our care operations (e.g., scheduling, risk analysis, billing, etc.). Our vision? A 10X better patient experience that’s higher quality, less expensive, and more scalable than ever before. And a 10X better clinician experience that frees our providers to focus on what matters most: caring for patients.

Join us as we build the future of mental health—and the highest‑quality, most efficient, and widest-reaching vehicle in healthcare. Powered by both humans and AI.

📍 Role Logistics

Job Type: Contract
Role Type: Patient Success
Ideal Experience Level: 2+ years of experience
Location: Fully Remote
Work Hours: 1:00 PM to 9:30 PM Central Time

🚀 The Opportunity

We’re looking for a patient-focused, detail-oriented Patient Experience Representative to support patients throughout their care journey at Legion Health. This role is ideal for someone with experience supporting patients directly in a digital health / telehealth environment and who is comfortable communicating by phone and messaging while navigating healthcare workflows.
We’re a fast-paced startup, so the right person is proactive, adaptable, and energized by building and improving processes as we scale. You’ll deliver exceptional patient support while coordinating the operational work that enables clinical care—reducing friction, creating clarity, and ensuring follow-through across teams.
Important note on the “clinical” piece: This is a non-clinical role (you will not provide medical advice, diagnosis, or treatment). However, you’ll work closely with clinical operations—supporting patients with logistics and routing items to the clinical team with clear documentation. A clinical background or comfort with clinical language is a plus, but not required.

✅ Responsibilities and Deliverables

Respond to patient inquiries across phone and messaging platforms with clear, accurate, and timely communication
Provide compassionate, top-notch support with a strong focus on patient satisfaction
Assist with scheduling appointments, rescheduling, and helping patients onboard
Support patient retention and outreach through follow-ups, reminders, and proactive patient check-ins
Coordinate and track clinical workflows and administrative workflows to ensure patients get what they need with minimal delays, including:
Prior authorizations (collecting info, tracking status, and escalating as needed)
Prescription and refill coordination (triaging requests and routing to the clinical team)
FMLA / paperwork and documentation requests (intake, routing, tracking, follow-up)
General administrative tasks and patient coordination across internal teams
Accurately document patient interactions to ensure proper follow-up, case tracking, and continuity of support
Identify recurring patient issues and share feedback to improve workflows and quality of service
Work closely with team members to resolve patient concerns quickly and effectively
Maintain a reliable, high-speed internet connection for smooth and consistent communication
Always aim to deliver the best experience possible for our patients

🏆 You’ll Be Successful If You Are…

Proficient in spoken and written English
Calm under pressure and able to support patients with empathy—especially in sensitive situations
A quick learner who can adapt to new processes and stay up to date with changes
Organized and efficient, able to manage multiple conversations without missing details
Comfortable working in a fast-paced, ever-evolving startup environment
Comfortable using tools like Dialpad, Slack, Healthie (or similar platforms)
Detail-oriented with strong follow-through and clear documentation habits
Comfortable partnering with clinical teams while staying firmly within a non-clinical scope

🧰 Ideal Background and Skills

2+ years in a patient-facing support role (behavioral health, digital health, telehealth, nursing admin, pharmacy, insurance, or similar)
Previous experience in a telehealth or call center environment is highly preferred
Familiarity with healthcare workflows (scheduling, insurance, pharmacies, documentation)
Clinical background is a plus (e.g., MA/CNA, nursing exposure, behavioral health settings, pharmacy), but not needed
The most important qualifications are patient empathy, operational execution, and clear communication

💰 Compensation & Benefits

Hourly Compensation: $5-$15 per hour
Work Hours: 1:00 PM to 9:30 PM Central Time
Work Setup: Fully Remote
Impact: Work on something that truly matters to millions of patients and families.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...