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VIRTUAL CARE COORDINATOR

February 26, 2026

Position Highlights The Virtual Care Coordinator (VCC) is the face of telemedicine at Moffitt. This role is the first step in getting patients connected to virtual oncology care. VCCs gather patient information and work closely with clinics to coordinate care. VCCs are educators that help patients prepare, troubleshoot and complete registration requirements. Candidates must excel in customer service and be patient focused. Responsibilities: Facilitates Patient Flow • Reviews records, assists with patient consent, initial patient screening and virtual health visits. • Prepare and maintain registration information. • Troubleshoot and assist patients to ensure a successful connection. • Provides support to the provider and assigned clinic. • Recognizes urgent situations and implements appropriate procedures. • Communicate pertinent information for upcoming visit. • Ensure productivity standards are met using all assigned resources and tools and in accordance to organizational protocols. Performs Technical Support and Coordination to Virtual Care Patients and Caregivers Communicate proficiently and effectively with patients and caregivers demonstrating knowledge and digital literacy. • Troubleshoot, assess technical challenges, and assist with download of virtual health client on a variety of devices (such as computers and mobile devices) • Provide detailed, step-by-step technical support and ensure they can successfully navigate and utilize the virtual health portfolio of services. • Manipulate appointments in Capstone to enter and review modifications and scheduling of virtual care. Assess situations to provide appropriate technical and process solutions for patients and caregivers. • Respond to needs of the caller according to department protocols, resolving most inquiries without transfer or escalation. • Transfer/escalate situations when appropriate with accurate information utilizing resources to resolve inquiries within the scope of the department • Follow up on messages to ensure they were received and handled to satisfactory completion or escalating to management when appropriate. Perform outbound calls to patients and caregivers to offer proactive technical support for virtual care. • Provide pro-active outreach to prioritized users with detailed, step-by-step technical support. • Develop a thorough understanding of policies and exercise appropriate judgment to handle situations outside of standard protocols Credentials and Experience: • High School Diploma/GED required. • 3 years of experience in healthcare or related field providing customer service, patient care support or healthcare administration. • Successful completion of a Medical Assistant Program or applicable Military Training (will also accept Onc Tech and Pharm Tech exp) • Ability to learn and use multiple health related systems (Capstone, Cerner, Soarian, Virtual Health platform, etc.) • Calendaring - resending and creating calendared appointments for virtual care • Knowledge of System support - help others download and troubleshoot Preferred Experience • Experience in healthcare and/or technology support. • Experience in an outpatient clinic setting. • Knowledge of Capstone - appointment modification, scheduling and reading provider templates Apply tot his job Apply tot his job Apply tot his job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...