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Virtual Business Banker II

May 25, 2026

About the position

Virtual Business Banker II The Virtual Business Banker II (VBB II) is responsible for daily operations, execution and support of inbound/outbound phone-based retention and sales effort occurring within a phone based environment. VBB II will focus attention on proactively retaining and deepening an existing portfolio of complex and high net worth small business owner relationships through retaining and cross selling additional business products and services. The VBB II will be expected to build relationships which in turn may lead to sourcing additional products and services through outbound phone activities. The VBB II should have an understanding of the complex business cash flow cycle and apply advanced business credit sales skills to the client interaction using an existing multi touch client contact strategy and sales process. These customers are typically Business Banker customers including complex Business Banker Manager, Sr. Manager and Director portfolios. General Responsibilities: Responsible for relationship management, retention, and deepening of the assigned book of business as well as acquiring new relationships through assigned leads, referrals, sales campaigns, etc. Build and foster a strong team of partners through the interaction model to best support customers (Treasury Management Officer, Merchant Services, Business Card Reps, Market Credit Exec, Sales Support). Exhibits the ability to successfully multitask in a virtual setting, while proactively engaging clients and prospects. Efficiently navigate customer relationship management software, as well as other relevant applications simultaneously. Actively utilizes Sales Relationship Management system with calls, pipeline activities and sales results. Maintains a regular calling cadence on clients and leads in order to generate high quality new deposit, treasury, and lending business to achieve or exceed targets. Demonstrates proficient understanding of complex business cash flow cycle, including treasury management, operating cash flow, and business financial statements. Assesses customer needs and recommends alternative products or solutions through defined sales processes. Effectively establish rapport with clients and prospects, maintain a clear product and service knowledge skill set to adequately understand the business’ operating model, and recommend the appropriate product solution. Refers customer to appropriate channel for complex Treasury Management and Merchant Service product needs and follow up to ensure products/accounts are opened and engaged. Understands proper problem resolution and refers servicing issues to the appropriate servicing call center or support associate. Holds accountability for the execution of risk management / compliance protocols within the sales process and in all client and prospect interactions. Adherence to all regulatory requirements as well as internal policies and procedures. Collaborate on various special projects or initiatives as assigned. Holds self & others accountable for demonstrating Capital One’s values in interactions with peers, customers, direct reports & supervisors.

Responsibilities

Responsible for relationship management, retention, and deepening of the assigned book of business as well as acquiring new relationships through assigned leads, referrals, sales campaigns, etc.
Build and foster a strong team of partners through the interaction model to best support customers (Treasury Management Officer, Merchant Services, Business Card Reps, Market Credit Exec, Sales Support).
Exhibits the ability to successfully multitask in a virtual setting, while proactively engaging clients and prospects.
Efficiently navigate customer relationship management software, as well as other relevant applications simultaneously.
Actively utilizes Sales Relationship Management system with calls, pipeline activities and sales results.
Maintains a regular calling cadence on clients and leads in order to generate high quality new deposit, treasury, and lending business to achieve or exceed targets.
Demonstrates proficient understanding of complex business cash flow cycle, including treasury management, operating cash flow, and business financial statements.
Assesses customer needs and recommends alternative products or solutions through defined sales processes.
Effectively establish rapport with clients and prospects, maintain a clear product and service knowledge skill set to adequately understand the business’ operating model, and recommend the appropriate product solution.
Refers customer to appropriate channel for complex Treasury Management and Merchant Service product needs and follow up to ensure products/accounts are opened and engaged.
Understands proper problem resolution and refers servicing issues to the appropriate servicing call center or support associate.
Holds accountability for the execution of risk management / compliance protocols within the sales process and in all client and prospect interactions.
Adherence to all regulatory requirements as well as internal policies and procedures.
Collaborate on various special projects or initiatives as assigned.
Holds self & others accountable for demonstrating Capital One’s values in interactions with peers, customers, direct reports & supervisors.

Requirements

At least 2 years of Business Banking experience

Nice-to-haves

5+ years Business Banking experience
1+ year of phone based sales experience
Formal credit training

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Learn more at the Capital One Careers website .
Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
Incentives could be discretionary or non discretionary depending on the plan.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...