About Company

The Co-operative Bank of Kenya is a leading financial institution renowned for its commitment to empowering individuals and businesses across Kenya. With a rich history of fostering economic growth and community development, we operate a vast network of branches and innovative digital channels. Our mission is to provide banking services that meet the unique needs of our customers, from individuals to SMEs and large corporations, through a culture of excellence, integrity, and customer focus. As we continue to expand our reach and enhance our service offerings, we are committed to building a diverse and talented team that contributes to our shared success. We embrace modern work methodologies, including remote collaboration, to ensure we attract the best talent irrespective of their geographical location within Kenya. Joining Co-operative Bank means becoming part of an institution that values innovation, continuous learning, and a supportive work environment, all geared towards making a tangible difference in the lives of Kenyans.

Job Description

Are you an exceptionally organized, proactive, and tech-savvy professional looking for a dynamic remote opportunity? The Co-operative Bank of Kenya is seeking a dedicated Virtual Assistant to provide crucial administrative support to our teams. This is a fantastic opportunity for someone passionate about contributing to the efficiency and smooth operation of a leading financial institution, all from the comfort of your home in Uasin Gishu County, Kenya, or anywhere else within Kenya.

As a Virtual Assistant, you will play a pivotal role in ensuring our executives and teams operate seamlessly by managing a wide array of administrative tasks. Your day-to-day responsibilities will be diverse, ranging from meticulous calendar management and email correspondence to preparing engaging presentations and conducting vital research. We are looking for an individual who thrives in a fast-paced environment, possesses impeccable communication skills, and has a keen eye for detail. This remote position demands a high level of self-discipline, excellent time management, and the ability to anticipate needs before they arise.

You will be an integral part of our operational success, helping to streamline workflows, organize information, and facilitate effective communication across various departments. This role is ideal for someone who is proficient with modern office software, collaborative tools, and has a proven track record of handling sensitive information with discretion. If you are eager to leverage your administrative expertise in a challenging yet rewarding remote setup within the vibrant financial services industry, we encourage you to apply. Join us in our mission to deliver unparalleled financial services while enjoying the flexibility and autonomy that a remote role offers. Your contributions will directly impact our operational excellence and support our commitment to serving our diverse client base.

Key Responsibilities

• Manage and maintain executive calendars, including scheduling meetings, appointments, and travel arrangements.
• Handle email correspondence, drafting responses, organizing inboxes, and prioritizing urgent communications.
• Prepare, edit, and format documents, reports, presentations, and spreadsheets using Microsoft Office Suite and Google Workspace.
• Conduct online research and compile information on various topics as needed to support team initiatives.
• Organize and maintain digital files and records, ensuring easy accessibility, accuracy, and confidentiality.
• Coordinate and schedule virtual meetings, including setting up video conferencing platforms and preparing agendas.
• Assist with data entry, database management, and information compilation for various projects.
• Process and track expenses, invoices, and other financial documentation as required, ensuring compliance.
• Provide general administrative support to multiple teams and executives, ensuring smooth daily operations.
• Act as a point of contact for internal and external queries, redirecting to the appropriate department or individual.
• Support with special projects and initiatives, contributing to their successful completion and reporting.
• Assist with basic social media scheduling or content preparation for internal communications, if required.

Required Skills

• Proven experience (minimum 2 years) as a Virtual Assistant, Executive Assistant, or in a similar administrative role.
• Exceptional organizational and time management skills with the ability to multitask and prioritize effectively in a remote setting.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace (Docs, Sheets, Slides, Gmail, Calendar).
• Strong written and verbal communication skills in English, with impeccable grammar and a professional tone.
• High level of discretion and ability to handle confidential and sensitive information with utmost integrity.
• Self-motivated with the ability to work independently, manage own workflow, and meet deadlines without direct supervision.
• Excellent problem-solving abilities, proactive thinking, and meticulous attention to detail.
• Reliable internet connection, a quiet home office environment, and personal computer equipment suitable for remote work.
• Familiarity with virtual communication and collaboration tools (e.g., Zoom, Microsoft Teams, Slack).

Preferred Qualifications

• A diploma or degree in Business Administration, Communications, Secretarial Studies, or a related field.
• Experience working specifically in the financial services industry, understanding its unique operational nuances.
• Familiarity with project management tools (e.g., Asana, Trello, Jira) or CRM software.
• Certification in Virtual Assistance or Office Administration.
• Proficiency in Swahili is an added advantage for internal and external communication.

Perks & Benefits

• Competitive salary and performance-based incentives.
• Flexible remote work environment, offering excellent work-life balance and autonomy.
• Opportunities for professional development and continuous learning through training programs.
• Access to a supportive and collaborative team culture, fostering growth and innovation.
• The chance to contribute to a leading, reputable financial institution in Kenya.
• Comprehensive health and wellness programs.
• Generous paid time off and public holidays.

How to Apply

Interested candidates are invited to submit their application by clicking on the link below. Please ensure your resume highlights your relevant experience, especially in remote administrative support roles, and clearly outlines your proficiency with required software and tools. We look forward to reviewing your application and learning how your skills can contribute to our team.