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Vibee - Seasonal Fan Experience Concierge Coordinator [Remote]

February 23, 2026

Vibee - Seasonal Fan Experience Concierge Coordinator WHO ARE YOU? Do you enjoy live events? Do you excel in fast paced, creative environments? Then you're in luck! We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event experience. Is this you? Read on… Vibee builds unforgettable destination experiences for fans around the world. Founded by Live Nation, the world's leading live entertainment company, and Insomniac, Vibee provides fans the opportunity to immerse themselves in the best music and entertainment events on land and sea. From curated activations to bespoke festival packages, Vibee creates transformative moments in the most sought after destinations. THE ROLE Vibee is seeking a highly motivated and proactive Seasonal Fan Experience Concierge Coordinator in Las Vegas to join the Vibee Team. This position will be hybrid. Candidate will need to be available on Thursdays/Fridays/Saturdays in person onsite and can choose 1-2 additional days to work remotely. This position will handle various types of requests that require different levels of troubleshooting, all while providing exceptional service and working towards a goal of one contact resolution. This position requires the use of a computer. • In person: Seasonal Fan Experience Concierge Coordinator shall be available in person Thurs/Fri/Sat for onsite Concierge work in Las Vegas, and occasionally at other onsite locations around the world based on availability and willingness to travel. Seasonal Fan Experience Concierge Coordinator greets guests from around the world, and provides them with their first interaction at their Vibee event experience. Seasonal Fan Experience Concierge Coordinator will work to ensure guests feel welcomed and valued from the moment they arrive, checking in guests in person with the use of an IPad, welcoming them and answering event related questions they may have. • Remote: During the hours when Vibee Concierge is not open to the public, Seasonal Fan Experience Concierge Coordinator can work flexible hours remotely answering inbound calls, emails, texts and chats. Seasonal Fan Experience Concierge Coordinator will work a maximum of 30 hours per week (8 hours minimum onsite/in person per week), on a flexible schedule subject to employee's availability. This position reports to the Concierge Manager, FX Staffing Manager and Director of Fan Experience. RESPONSIBILITIES Artist Knowledge • Maintain a basic understanding of the artist, their career, and notable achievements to engage and inform fans, which will be provided by Vibee producers and subject matter experts during training and periodically updated when new events arise. Fan Engagement Onsite • Greet and welcome fans, ensuring they feel welcomed and valued from the moment they arrive and throughout their visit. • Provide the highest level and quality of guest service at all times ensuring guest confidence • Ensure all required waivers or releases associated with their packages are completed. • Verify identification and provide guests with the appropriate credentials, gift bags, or package elements. • Provide general information about the artist, Vibee packages, and the concert event. • Interact confidently and professionally with fans at varying age ranges and from various professional backgrounds. • Address guest service issues and manage fan concerns effectively and efficiently. • Listen to fan feedback and complaints, providing solutions or escalating issues to the appropriate department when necessary. • Ensure fans feel attended to, maintaining a high standard of service befitting a VIP experience. Fan Engagement Online • Stay informed about artist details and event details, including schedules, venue information, and special instructions. • Resolve high volume guest queries in an efficient and timely manner, via voice, text, chat and email • Utilize verbal, electronic, paper, and other means of communication with guests, and make suggestions for the improvement of communication systems • Advise and support other members of the guest services team in relation to event and venue information and guest queries • Liaise with other departments as needed to solve issues involving tech, ticketing, and hotels • Adhere to all company and departmental processes, procedures, and policies • Maintain the flexibility to perform other job-related duties as required, and other projects and tasks as needed • There may be some optional travel opportunities (economy) • Provide insights and recommendations based on fan interactions and feedback to improve future events. Troubleshooting • Listen to fan feedback and complaints, providing solutions or escalating issues to the appropriate managers when necessary. • Coordinate with technical support, hospitality, and event management teams to resolve any issues promptly. • Troubleshoot and resolve any activation issues, ticketing or hotel issues or technical glitches promptly. • Maintain a calm, positive and professional attitude and demeanor when dealing with guests having situations and issues Other • Adhere to all company and departmental processes, procedures, and policies. • Work on other projects and tasks as needed. QUALIFICATIONS • High School Diploma or equivalent and a Bachelor's degree is considered a bonus • 1+ years of phone or in-person experience in hospitality, live events, ticketing or a guest service industry • Experience and skills using Microsoft Office and G-Suite programs. Experience with sales platforms, airtable and slack are a bonus. • Must be able to perform in a fast-paced, multiple-demand work environment • Possesses excellent communication, interpersonal, organizational and guest service skills. • Must have problem solving skills, active listening skills, and be able to multitask • Willingness and ability to learn new computer programs and systems when needed • Exceptional guest service skills • Ability to respond appropriately to changes in direction or unexpected situations. • Works effectively with peers and supervisors to accomplish tasks • Outgoing and friendly personality with a passion for meeting new people. • Ability to work independently and as part of a team. • Demonstrated ability to build and foster relationships both internally and externally and work in a team environment. • Proven to perform well under pressure; managing multiple priorities simultaneously • A positive, winning approach, incorporating integrity, confidentiality and discretion • Ability to work evenings & weekends on a flexible schedule to support business needs WORK ENVIRONMENT • Must be able to tolerate loud noise levels & busy environments on site at our events. • May stand for extended periods of time and work in drastic temperature climates. • Must be willing to work during evening and weekend hours, as required, to meet deadlines. • Must be willing to travel as needed. Applicants for employment in the US must possess work authorization, which does not require sponsorship by Vibee for a visa. EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be [more...] Jobcode: Reference SBJ-6kzym0-172-71-31-222-42 in your application.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...