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TTEC Human Capital Senior Generalist - Remote in Lansing, Michigan

March 7, 2026

Bringing smiles is what we do at TTEC… for you and the customer. As a Human Capital Senior Generalist working remotely in United States, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You’ll be Doing Looking for an opportunity where you’ll make an impact on the employee experience? As a Sr. Humna Capital Generalist, you’ll have a special focus on FMLA, ADA, and general leave management practices. With this role, you will have the responsibility of leading efforts to revamp TTEC’s end to end leave management practices to improve leave utilization and establish a strong partnership with TTEC’s leave management vendor. You’ll also partner with operations and human capital as a trusted advisor to deliver a high level of customer service to employees along with implementing and advising on policies, processes, benefits, and responding to employee relations issues. You’ll report to the Director of Human Capital. You’ll make an impact on the employee experience and support the business through building partnerships, a welcoming environment for questions, ideas and concerns. During a Typical Day, You’ll Gather and analyze information to improve processes and business performance. Implement compliance with local human resource laws and regulations. Serve as subject matter expert for FMLA, ADA, and general leave inquiries. Ensure compliance with local human resources laws and regulations and act as Human Capital support for ADA requests. Conduct confidential investigations and handle termination actions. Maintain timely and accurate employee data in the Oracle database. What You Bring to the Role 3 years' experience in Human Resources. Understanding of Employment Relations law and Enterprise Bargaining Agreement. Strong knowledge of FMLA, ADA, and other general leave practices. Strong knowledge of local employment laws and regulations. Strong attention to detail and desire to follow procedures. High customer service orientation.Working knowledge of database applications such as Oracle and MS Office, or ability to learn. What You Can Expect An annual incentive program Medical, dental, and vision Tax-advantaged health care accounts Financial and income protection benefits Paid time off (PTO) and wellness time off Tuition reimbursement and access to thousands of free online courses Visit www.hellottecbenefits.com for more information. The anticipated range is $52,000 - $75,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Remote Title: Human Capital Senior Generalist - Remote Location: CO-Englewood Requisition ID: 03ROD Source link Apply tot his job Apply tot his job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...