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Teller - Townshend

February 25, 2026

About 802 Credit Union
At 802 Credit Union, we believe in empowering our members and enriching the communities we serve. As a member-focused financial institution, we're committed to providing personalized financial solutions with a community-first mindset. Our team is passionate about delivering excellent service, fostering a positive and supportive work environment, and growing together. Whether you are just starting your career or looking to make a meaningful change, 802 Credit Union is where you'll thrive.

Why Work at 802 Credit Union?
Working at 802 Credit Union means more than just a job – it means being part of a dynamic and supportive team that genuinely cares about both its members and its employees. When you join us, you become an integral part of a forward-thinking organization with a rich tradition of serving our community.

Here’s why you’ll love working at 802 Credit Union:

Collaborative Work Environment: We believe in teamwork and supporting each other. You’ll work alongside passionate professionals who are always willing to lend a helping hand.
Opportunities for Growth: At 802 Credit Union, we encourage career advancement and offer opportunities for professional development and training.
Work-Life Balance: We understand the importance of balance. Enjoy paid time off and holidays.
Competitive Benefits: We offer comprehensive benefits including health insurance, retirement plans, and more to ensure you and your family are well taken care of.
Community Engagement: Be a part of an organization that gives back to the community. You'll have the opportunity to participate in community events and charitable initiatives.

Position Overview
As a full time Teller at 802 Credit Union, you will play a key role in ensuring our members receive exceptional service in every interaction. You’ll be the face of our branch, responsible for providing day-to-day account services, assisting with transactions, and helping our members with their financial needs.

Key Responsibilities:

Member Service of Excellence: Greet members with a friendly, positive attitude and assist them with a variety of services such as deposits, withdrawals, account inquiries, and loan payments.
Processing Transactions: Accurately process cash and check transactions, including deposits, withdrawals, transfers, and loan payments.
Account Assistance: Help members with account maintenance such as balance inquiries, stop payments, and address any concerns or inquiries they may have.
Cross-Sell Services: Educate members on additional services and products they could benefit from, such as credit cards, loans, or online banking services.
Maintain Accuracy: Process transactions efficiently while ensuring accuracy and adherence to policies and procedures.
Security and Compliance: Maintain confidentiality and ensure all banking activities are compliant with relevant laws and regulations.
Team Collaboration: Work closely with your team and management to ensure smooth operations and meet branch goals.

What We’re Looking For:

Positive Attitude & Strong Communication Skills: You enjoy interacting with people and have a natural ability to build rapport with members.
Detail-Oriented: You’re meticulous when it comes to numbers and processes, ensuring everything is accurate and in line with credit union standards.
Team Player: While you’ll be working closely with members, we also value collaboration within the team and encourage a positive workplace culture.
Problem-Solving Skills: Ability to think quickly and resolve issues as they arise in a calm and professional manner.
Experience (Preferred, Not Required): Previous customer service or banking experience is a plus, but we are happy to train motivated individuals who are eager to learn.

Qualifications:

High school diploma or equivalent required
Previous experience in customer service, retail, or a related field preferred.
Basic math skills and comfort handling cash.
Ability to use computer systems and perform basic office tasks.
Must be able to pass a background check.

802 Credit Union is an equal opportunity employer and member of the NCUA. 802CU is committed to providing a workplace free from discrimination or harassment and provides equal employment opportunities to all qualified candidates and employees. We expect every member of the 802CU community to do their part to cultivate and embrace an environment where everyone feels welcome.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...