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Telephone Triage Nurse (RN Required) – PT – Evenings

March 10, 2026

Start the day excited to make a difference…end the day knowing you did. Come join our team.Job Summary: Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity This position is a Registered Nurse responsible for triaging callers by assessing their needs and facilitating appropriate clinical options as well as providing information to the primary physicians, specialists, community services and health care facilities. The Registered Nurse will educate the caller on immediate healthcare needs and preventive management.Essential Functions & Responsibilities: <ul><li>Answers telephone calls concerning caller needs in order to provide quality service to the caller. </li></ul><ul><li>Conducts sound nursing assessments and offers alternative to callers within the parameters of the established guidelines. </li></ul><ul><li>Refers inquiries to appropriate resources giving complete and accurate information. </li></ul><ul><li>Documents all inquiries at the time of the call for medical, legal and statistical purposes. </li></ul><ul><li>Maintains a sense of ownership and accountability to the program. </li></ul><ul><li>Maintains confidentiality at all times with caller interactions. </li></ul><ul><li>Provides a \"call-back\" telephone call within 24 hours for all emergent and clinical judgments to determine compliance with recommendations. </li></ul><ul><li>Participates in quality improvements activities. </li></ul><ul><li>Participates in community education activities. </li></ul><ul><li>Perform other duties as assigned </li></ul>Qualifications: <ul><li> Valid RN License from Virginia or reciprocal compact state required. </li></ul><ul><li>Minimum of three (3) years clinical experience in acute care with excellent clinical skills. </li></ul><ul><li>Basic phone interview and counseling skills. </li></ul><ul><li>Knowledge of community services, physicians and health systems. </li></ul><ul><li>Basic keyboard and computer skills with working knowledge of Windows 95. </li></ul><ul><li>Pleasant, positive telephone voice. </li></ul><ul><li>Excellent verbal communication. </li></ul><ul><li>Ability to work in a confined space. </li></ul><ul><li>Pursuit of continuing education. </li></ul><ul><li>Positive, enthusiastic and helpful attitude. </li></ul>As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant\'s race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...