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Technical Support Officer

February 20, 2026

Job Advert

36 hours per week, 52.14 weeks per year, Permanent

West Lothian Council are committed to far reaching changes to the way we deliver our services. These changes include giving you the support and environment that you need to get on with your job and develop your abilities. Our dedication is demonstrated by the whole council achievement of the Investors in People Standard and always aiming a little higher in our service delivery and improvements.

We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio economically disadvantaged backgrounds.

Property Services are recruiting a Technical Support Officer who will have a great opportunity of a varied role which will see you working on a wide range of activities and projects to strengthen our existing team.

The post holder will provide technical and administrative support to the Performance and Systems Team Leader (Statutory Compliance Team) and wider team in order to ensure the smooth functioning of contractor interfaces and to ensure accurate information is held for all non-housing properties owned by the council, as well as statutory and legislative compliance relating to property maintenance, Health & Safety, etc.

The benefits package includes a 36-hour week, flexible working hours, up to 30 days paid holidays and 7 public holidays a year, a comprehensive range of work life balance policies, occupational health services, learning resources and access to a range of discounted benefits.

To support the council's commitment to a healthy workforce we offer employees access to a range of specialist advice and support through an employee assistance programme.

Requirements

If you have the following skills and experience we would love to hear from you:

Confident in the use of IT systems including Powerpoint, MS Teams, Word, Excel, PECOS and Covalent
Specialist working and development knowledge of Concerto and/or other similar property systems
Proactive in identifying ways of improving service provision
Excellent communication skills with varied audiences including contractors and team members to provide guidance and assistance
Ability to develop, construct and deliver training for both internal and external participants
Excellent customer service and interpersonal skills with an ability to communicate effectively with service users, colleagues, contractors and managers at all levels.
Good written skills, with an excellent attention to accuracy and detail
Excellent organisational skills
Display initiative and an ability to take ownership to solve problems
Ability to work flexibly to meet competing and unforeseen demands and to tight deadlines
Knowledge of planned, reactive and emergency maintenance works and projects process
HNC in Construction or Property Management or related discipline, or other relevant work experience

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...