Technical Success Manager – NAMER Adoption

Job Description:

  • Maintain a broad, up-to-date understanding of the AEC industry, adjacent technologies, and market trends to effectively position the value of Autodesk Construction Cloud
  • Maintain a deep, working knowledge of AEC industry processes and workflows (particularly focused on Construction), including the operational challenges customers face and the technologies used to address them
  • Serve as a subject matter expert in Autodesk Construction Cloud, including all platform capabilities, limitations, and integration possibilities, confidently challenging customers’ status quo through technical analysis, solution design, and demonstrations
  • Discover customer business and technical processes, workflows, and requirements to build trusted advisor relationships and support customers in their digital transformation journey
  • Develop and build processes, workflows, dashboards, and reporting that enable organizations to adopt and unlock value in Autodesk Construction Cloud
  • Align with best practices for digital transformation and change management, empowering customers to implement improved processes and workflows
  • Partner with Customer Success Managers to execute deliverables within the Customer Success Plan, addressing customer requirements and documenting value delivered
  • Support customer success planning engagements by mapping customer business initiatives to Autodesk Construction Cloud capabilities and industry best practices
  • Share best practices, competitive insights, innovation, success stories, and lessons learned with the broader Customer Success organization
  • Leverage social media networks and public forums to build personal and Autodesk brand presence, establish credibility, and promote Autodesk solutions

Requirements:

  • 5+ years of experience in the AEC industry and/or AEC technology industry
  • General understanding of SaaS technology and software adoption
  • Experience leading or supporting successful technology change management initiatives and implementations
  • Confidence in compiling platform data analytics and dashboards
  • Forward-thinking mindset with a passion for advancing the industry through technology
  • Ability to travel as required to support customer engagements and internal collaboration

Benefits:

  • Health and financial benefits
  • Time away and everyday wellness
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