Technical Service Representative:

We are looking for a candidate who has detail oriented and enjoy solving problems both imaginatively and resourcefully.

Responsibilities:


  • Passionately provide technical support and build rapport with a variety of customers and their changing technical requirements;
  • Handle inquiries about repair, replacement, technical problem resolution and connectivity;
  • Analyze issues with telecommunication equipment and/or devices and associated desktop software;
  • Trouble shoot the required resolution; including, , device functionality, device configuration, application support, software downloads, network connectivity by escalating internal, and vendor issues;
  • Complete accurate transactions with a sense of urgency and an eye for detail;
  • Take appropriate action to efficiently resolve issues;
  • Take accountability to solve issues from beginning to end;
  • Receive and incorporate feedback to improve personal and business performance;

Qualifications:

Have a Post-secondary education in a computer-related environment or comparable work experience;
Bilingual in Tamil and English is an asset
Have previous experience within a technical help desk and/or networked environment and/or customer service (preferably in a call center environment);
  • Possess strong diagnostic skills with a background in Windows 98, Windows 2000 and Windows XP;
  • Ability to work on a flexible schedule: days, evenings and week-ends
  • Possess strong written and verbal communication skills;
  • Have excellent customer service, interpersonal, communication, and organizational skills.
  • Demonstrate the ability to multitask (type and talk, type and listen);
  • Are able to work in a fast-paced, automated environment, and adapt to an evolving environment;
  • Possess strong computer proficiency including experience using MS Windows (2000 & XP) operating systems;

Interested Candidates please apply online or email resume to careers@innsys.ca
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...