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Team Manager - Mall of the Emirates

February 26, 2026

Your role in the Tiffany Legacy

Since 1837, Tiffany & Co. has always been a company of great innovators who constantly push the boundaries of what’s possible with design and influence style. As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join the Mall of the Emirates Tiffany & Co. as a Team Manager.

The Team Manager will support the Store Manager in leading, developing and supporting the sales, operations and security team members to meet and/or exceed commercial targets and elevate the Tiffany store experience. The Team Manager will assume oversight for the store when the Store Manager is absent. You will be a dynamic, attentive and an inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service.

Responsibilities

Effectively coach, guide and support the sales and/or operations of a Tiffany store to orchestrate the client experience that will lead to meeting and/or exceeding Commercial and profitability targets.
Be a strong, decisive, and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences and partners with the Store Director.
Be a dynamic and inspiring leader who embodies the LVMH Values. You will cultivate an entrepreneurial spirit, be Creative and innovative and Deliver Excellence in all you do. While at the heart of it all, knowing People make the difference.

Sales Management:

Manage and motivate the team to consistently achieve or exceed store commercial targets
Deepen the relationship with your clients to achieve or exceed sales targets, product category targets, and relevant KPIs.
Drive client development activities among individual team members to cultivate new and existing clients.
Demonstrate passion and deliver Tiffany Touch moments to both team members and clients, managing client relationships personally.
Drive business through key product pillars and KPIs.

Service:

Lead, model, and coach based on client feedback and elevate the Tiffany Experience.
Provide management presence on the sales floor, coaching the team and ensuring Tiffany's client experience expectations are being always delivered.
Optimize hospitality and store amenities to create unique experiences.
Act on NPS performance and client feedback to improve customer service.

Talent Management:

Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as a performance management process to improve team engagement and performance.
Prioritize diversity, cultivate inclusive environments, and foster growth
Encourage an entrepreneurial spirit
Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
Leverage and utilize training and development offerings to effectively support growth and development to drive performance.

Operational Excellence:

Ensure exceptional operational support to drive sales and service.
Manage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices

Qualifications

Required Qualifications

A minimum of 5 years of sales management experience within retail or luxury retail.
Proven track record in sales generation, managing the achievement of commercial results.
Flexibility to work non-traditional hours, including nights, weekends, and holidays.
Proficiency with Microsoft Office software, including Word, Excel, Outlook, Point of Sales (POS) system • Strong oral and written communication skills.
Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in the market.
The ability to inspire trust, integrity, fairness and professionalism both with clients and staff members.
Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).

Preferred qualifications

Previous experience in a luxury retail environment.
A university degree.
Additional language skills are preferred. The Arabic language is preferred.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

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5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...