Team Leader - Data Enrichment & Validation

TEAM LEADER - Data Enrichment & Validation<br><br>Rate: £240 p/d via Rockford Payroll<br><br>Equivalent Annual Salary: £47,236.25<br><br><strong> <strong>Agreed Contractor Rate: £181.68(Post deduction of all employer costs)<br><br><strong> <strong>Traditional Day Rate Equivalent: £240<br><br><strong><strong>Location: Remote<br><br><strong>Hours: Full Time<br><br><strong><strong>Start Date: ASAP<br><br><strong><strong>THE ROLE<br><br>We are currently looking for Team Leaders to work as part of a high-quality team helping a major financial service provider deliver a past business review project focused on investment product sales. You will be working in a results-orientated and fast paced environment, where your core responsibility will be to lead teams of case reviewers/ redress handlers/ admin handlers/ telephony agents to support them in delivering accurate and timely results for the client and its customers.<br><br><ul><li> Support team to achieve productivity/quality targets</li><li> Learn and understand the process in depth</li><li> Conduct Process Confirmations (Buddying in/Observing Team) </li><li> Resolve any underlying or ongoing issues with individual team members or the group as a whole</li><li> Make appropriate risk-based escalations and performance development plans for individual team members</li><li> Work collaboratively with operational and support functions conducting impact assessments and training needs identification</li><li> Deliver training through one-to-one and group sessions</li><li> Embed QC feedback through one-to-one and group coaching</li><li> Manage operational risk by ensuring governance and control processes are followed by your team</li><li> Where applicable, attend client facing meetings and discuss technical aspects of your team reviews (on a case-by-case basis) e.g. Case Clinic<br><br></li></ul><strong>EXPERIENCE / SKILLS REQUIRED:<br><br><strong>Essential   <br><br>Extensive team leader experience managing teams within financial services, Remediation or complaint handling operational experience preferred <br><br>Proficient at MI tracking, reporting case status to management and progressing against deadlines<br><br>Effective at issue resolution, appropriate risk-based escalations and performance development/ coaching of teams<br><br>Excellent facilitation, presentation and delivery skills with knowledge of financial service products and providers<br><br>Able to adapt to change, often at pace, and bring others with them<br><br>Stakeholder management and the ability to manage relationships and work at all levels<br><br>Proficiency in MS office (Microsoft Excel, PowerPoint, Word etc)<br><br>Ability to be flexible and reliable when working under pressure<br><br>Attention to detail<br><br>Sound decision making and organisational skills<br><br>Ability to work remotely/ independently & as part of a rapidly growing Technical team<br><br>Demonstrate an ability to work with honesty, integrity and trustworthiness<br><br>Maintain high standards of professionalism and competence<br><br><strong>Desirable<br><br>Experience of managing a team handling inbound & outbound customer calls<br><br><br><br><br><br></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...