Team Lead

El Rol

El Team Lead del Piso de Venta es responsable de liderar y coordinar las operaciones diarias. El rol asegura una experiencia positiva para los visitantes, el cumplimiento de los estándares operacionales de la farmacia y el adecuado desempeño del equipo asignado.

Responsabilidades

· Supervisar y coordinar las actividades diarias del personal del piso de venta.

· Asegurar que las áreas de mercancía (OTC, escolar, temporada, hogar, entre otras) estén organizadas, limpias, rotuladas y correctamente abastecidas.

· Asignar tareas diarias y dar seguimiento al cumplimiento de responsabilidades del equipo.

· Garantizar el cumplimiento de políticas internas, procedimientos operacionales y normas de seguridad.

· Brindar apoyo directo en el servicio al cliente y en la resolución de situaciones o reclamaciones.

· Apoyar la integración y adiestramiento de nuevos empleados del área.

· Asegurar el cumplimiento de estándares de presentación y organización del piso de venta.

· Reportar a la gerencia cualquier incidente, ausencia, pérdida, irregularidad o situación operacional.

· Colaborar con otros departamentos de la farmacia para asegurar una operación fluida y eficiente.

Requisitos del Puesto

· Diploma de escuela superior o equivalente.

· Experiencia previa en farmacia, retail o servicio al cliente, preferiblemente en tiendas de cadena o por departamento.

· Experiencia liderando equipos.

· Habilidad para comunicarse de manera clara, respetuosa y profesional.

· Capacidad para trabajar en un ambiente dinámico y de alto volumen.

· Disponibilidad para trabajar turnos rotativos, fines de semana y días feriados.

Habilidades Clave

· Liderazgo y trabajo en equipo

· Organización y atención al detalle

· Orientación al servicio al cliente

· Resolución de conflictos

· Manejo efectivo del tiempo y prioridades

Pay: $1.00 per hour

Benefits:

  • Employee discount
  • Paid time off

Work Location: In person

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