Unlock Your Career Potential with Starbucks Technology At Starbucks, we're not just about serving great coffee; we're about creating a culture of connection, community, and belonging. As a leader in the coffee industry, we're committed to developing extraordinary leaders who share our passion for innovation and customer satisfaction. Our Technology team plays a vital role in driving this mission forward, and we're looking for talented individuals to join our team as a Systems Analyst I. About the Role As a Systems Analyst I - Starbucks Technology, you'll be responsible for supporting technology solutions that drive business success. You'll work closely with senior analysts, technical resources, and business partners to design, develop, and implement technology solutions that improve store technology health and overall business operations. This is a fantastic opportunity to grow your career in a dynamic and fast-paced environment. Key Responsibilities • Analyze store technology operations holistically and create assessments on how to improve technology viability in a store. • Create and facilitate projects to improve store technology stack. • Participate on agile methodology scrum teams in execution of solution delivery projects. • Gather and document solution requirements, develop business process designs, and support solution design utilizing user-centric design techniques. • Support application configuration, data conversion, and solution testing efforts. • Provide 24*7 global support of critical systems, working trouble tickets, and escalating to teammates according to priority and required expertise. • Develop system proficiency and build subject matter expertise through root cause analysis. • Coordinate and drive issue resolution within the team and cross-functionally, effectively communicating with end-users to gather information and convey status. • Create and maintain systems documentation, and use query tools to write ad-hoc queries for mass data analysis and operational reports. Essential Qualifications To be successful in this role, you'll need: • Experience in solution design, system configuration, and testing. • Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions. • Excellent communication and collaboration skills, with the ability to work effectively with business partners, technical resources, and senior analysts. • Experience with agile methodology and scrum teams. • Strong technical skills, including proficiency in data queries and analysis. • Ability to work in a fast-paced environment and prioritize multiple tasks and projects. Preferred Qualifications While not required, the following qualifications will give you a competitive edge: • Experience in the retail or coffee industry. • Knowledge of store technology operations and technology stack. • Experience with cloud-based technologies and applications. • Certifications in relevant technical areas, such as data analysis or cloud computing. Skills and Competencies To excel in this role, you'll need to possess the following skills and competencies: • Strong technical skills, including proficiency in data queries and analysis. • Excellent communication and collaboration skills. • Ability to analyze complex technical issues and develop effective solutions. • Strong problem-solving skills, with the ability to prioritize multiple tasks and projects. • Adaptability and flexibility, with the ability to work in a fast-paced environment. Career Growth Opportunities At Starbucks Technology, we're committed to helping our partners grow and develop their careers. As a Systems Analyst I, you'll have opportunities to: • Develop subject matter expertise and gain valuable experience in store technology operations. • Work closely with senior analysts and technical resources to develop your skills and knowledge. • Participate in training and development programs to enhance your technical and business skills. • Take on additional responsibilities and contribute to the success of our technology initiatives. Work Environment and Company Culture At Starbucks, we're proud of our company culture and work environment. As a remote worker, you'll be part of a global team that values: • Diversity, equity, and inclusion. • Collaboration and teamwork. • Innovation and creativity. • Customer satisfaction and loyalty. • Partner well-being and development. We're committed to creating a welcoming and inclusive workplace that supports the well-being and success of our partners. Compensation and Benefits As a Starbucks partner, you'll be eligible for a competitive salary and a comprehensive benefits package, including: • Medical, dental, vision, and life insurance. • Short-term and long-term disability. • Paid parental leave and family expansion reimbursement. • Paid vacation and sick time. • Holidays and personal days. • 401(k) retirement plan with employer match. • Discounted co