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Supervisor, Partner Operations
Job Title : Supervisor, Partner Operations
Department: DTC – Disney+
Reports To: Senior Manager, Partner Operations, Global
Location: London
Job Summary
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, its employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
Disney+ is The Walt Disney Company’s Direct to Consumer video entertainment service. The service consists of long form and short form video built around six key content brands (Disney, Pixar, Marvel, Star Wars, National Geographic and Star) with an appealing and easy to use interface accessed across multiple platforms (e.g. televisions, mobile devices, PCs).
The Disney+ team is responsible for the day to day operation of Disney+ across Europe, Middle East and Africa, with a specific focus on customer acquisition and retention, marketing, partnerships, content programming, research and analytics.
The Business Operations function is tasked with critical areas of operating the growing Disney Direct-to-Consumer organization, including strategic solution design, planning / program management and execution of major business initiatives, effective communication and reporting across the organization, business intelligence and decision support, and implementing procedures and processes to help Disney grow, operate and run the company’s streaming services efficiently and at scale.
Within the Business Operations function, the Partner Operations team is tasked with the execution of direct-to-consumer promotional offers globally across external partnerships, synergy efforts and internally-driven campaigns that support Disney+ growth and profitability. The Partner Operations team is responsible for the end-to-end process of executing and launching partnerships and synergy offers, including intake and operational execution required for launch readiness.
The EMEA Partner Operations Associate Manager position will work with the Sr Manager, Partner Operations on end-to-end management of promotions and promotional partnerships in EMEA by assuming key operational tasks, including but not limited to copy and creative assets management, ticketing engineering requirements, legal approval requests and supporting the maintenance of source-of-truth briefs for internal and external campaigns and tracker for all campaign in execution.
Role overview:
Work with business teams across EMEA to support launches of partnerships and promotional initiatives executed locally by those teams with supervision from Promo & Partner Operations
Independently manage Partnership Campaign projects by leading operational meetings, planning and executing all tasks, determining launch readiness and mitigating launch risks
Be a strategic business partner to internal key stakeholders such as Marketing, Marketing Operations, Commerce Operations, Product, Customer Service and Legal to support the progression of key initiatives.
Craft Partner Ops runbooks and process docs to provide relevant and informative consultation to internal and external partners on redemption based partnerships.
Serve as subject matter expert for new and/or specialized promo offer types and capabilities on Disney+ in EMEA
Planning and Project Management of promotional initiatives including resource planning, establishing project plan, tracking progress and documenting milestones
Implementation and documentation of business processes with a focus on operational efficiency and regional / global scalability
Ensure adherence to team standard operating procedures, maintain accurate documentation to minimize operational risks, and implement extra launch readiness measures for partnerships and key offer initiatives.
Provide consultative support as a strategic business partner to internal key stakeholders such as Marketing, Platform Distribution, Customer Service and Legal, along with other key internal partners, to support the progression and results of key initiatives
Work internationally across regional teams to support the pipeline of partnerships and determine regional prioritization
This is an office-based role with a hybrid setup: four days per week in our Hammersmith, London office, and one day remote.
The Opportunity & Responsibilities:
The Experience We Require From You:
Basic Qualifications
3+ years work experience
Excellent project management, organizational, and communications skills
High proficiency in Google Office Suite, particularly Google Slides. Adept at creating professional visualizations of data, processes and information
Ability to work internationally across time zones and regions, with a mindset towards global scalability
Highly effective oral and written communication and problem solving skills
Exceptional interpersonal skills and ability to develop strong working relationships
Ability to navigate a matrixed organization and a global network of internal and external partners
Comfortable working in a fast-paced and dynamic environment, supporting new products and businesses
Local to London and able to work in office up to 4 days a week, flexible to adjust working hours and schedules as needed for critical launch events
Preferred Qualifications
Digital subscription business and/or entertainment industry experience a plus
Experience working with project management tools such as Atlassian JIRA, Smartsheet, and Asana
Additional Information
Limited travel might be required
The Perks
25 days annual leave
Private medical insurance & dental care
Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
Excellent parental and guardian leave
Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
We will ensure that individuals with disabilities are provided the necessary accommodations to participate in the job application or interview process, to perform essential job functions, and to receive all benefits of employment. Please contact us to request accommodation.
