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Supervisor, Airport Services

February 16, 2026

About the position

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer amazing employee flight privileges within the American Airlines global network, training and development programs to take your career to the next level, and comprehensive health and life benefits (subject to location).

Responsibilities

Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Support the Manager in meeting operational performance targets and monitoring the station operation budget.
Confer and cooperate with the Manager in formulating administrative/operational policies and procedures to be implemented.
Review and standardize procedures to improve efficiency within the operation.
Maintain overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations.
Investigate and resolve customer service issues as well as operation issues.
Participate on operational conference calls, station audits and prepare various reports.
Coordinate activities with local airport management, community, regulatory agencies, and other stations or headquarters staff.
Maintain records such as time and attendance, personnel files and performance.
Provide guidance to the team on performance issues as well as coach and counsel employees.
Work in the operation during peak or irregular periods as necessary.

Requirements

Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines.
Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated.
Strong organizational, decision-making and interpersonal skills are necessary.
Ability to adapt to the changing needs of the business is critical.
Minimum Age: 18.
High school diploma or GED equivalent.
College coursework or college degree desirable.
Valid state driver's license.
Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management.
Proven leadership and analytical skills.
Ability to effectively and efficiently manage multiple and often competing priorities.
Demonstrated ability to communicate verbally and in writing.
Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs.
Possess the legal right to work in the United States.
Must be able to read, write, fluently speak and understand the English language.
Previous working experience in a team lead, supervisory or managerial role preferred.
Minimum one year customer service experience preferred.

Benefits

Amazing employee flight privileges within the American Airlines global network.
Training and development programs to take your career to the next level.
Comprehensive health and life benefits (subject to location).

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...