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Strategic Account Manager - Detroit

February 24, 2026

This position has a salary of $95,000 per annum, with an uncapped commission plan. Paycom provides employees health insurance at an employee cost of $1 per-pay-period, a 401(k) plan with company match, available flexible spending accounts, $50,000 basic life and AD&D, paid vacation, holidays and sick leave, employee stock purchase plan, paid family leave, and many other available benefits. Responsibilities The Strategic Account Manager (internally known as Client Relations Representative) is responsible for retaining existing company relationships through usage, retention, and additional revenue. Manages the ongoing relationship with existing clients by: <ul><li>Leveraging technology to ensure they see a return on current and future investments</li><li>Identifying and developing additional revenue opportunities to add to their portfolio</li><li>Maximizing employee and client usage of Paycom software </li></ul>Responsibilities <ul><li>Works closely with Outside Sales Representative and Transition Specialist Representative to ensure a smooth and effective transition of client ownership during the initial phase, providing a seamless transition and continuity of exceptional service.</li><li>Cultivates and nurtures existing client relationships for strong retention.</li><li>Achieves sales quota and revenue goals through client retention and account expansion strategies.</li><li>Proactively analyzes, clarifies, and validates client needs on an ongoing basis.</li><li>Drives revenue retention/growth, account profitability, and client satisfaction/loyalty. </li><li>Performs client presentations articulating the value proposition of software/solution/service offerings.</li><li>Maintains relationships at C-level and throughout the organization in support of providing business solutions and tools.</li><li>Conducts the required number of face-to-face meetings on a weekly basis</li><ul><li>Prepares a strategic agenda, reviews usage, oversees software system updates, identifies needs and opportunities, and provides insight that helps clients maximize the value of an employee HR lifecycle within Paycom solutions</li></ul><li>Conducts regular business reviews with clients, presenting performance metrics, identifying areas of improvement, and proposing strategic recommendations.</li><li>Stays updated on industry trends, market dynamics, and competitor activities to identify new growth opportunities.</li><li>Develops a complete understanding of the client’s organizational structure.</li><li>Assists in software development efforts by delivering feedback on market needs and opportunities. </li></ul>Travel <ul><li>Up to 75% travel – may include overnight on all avenues of transportation (plane, train and/or automobile)</li><li>Required to attend in person New Hire, Regional and Department training </li></ul>What We Offer <ul><li>Base salary, transportation allowance, and an uncapped commission plan</li><li>$1 per-pay-period individual health insurance coverage for employees</li><li>Paid vacation, sick, holiday, and personal days to encourage you to accomplish your goals outside work</li><li>401(k) with matching + Employee Stock Purchase Program to help you build wealth for the future</li><li>Company + team-based events to create community</li><li>Ongoing company-wide roundtable discussions called "Better Conversations" to promote diversity, inclusion, and belonging</li><li>Paid family leave programs to ensure you have support and time off when you need it most</li><li>Employee referral bonuses to reward you for introducing other great people to Paycom</li><li>Award-winning learning and development programs to enable you to grow long-term with us</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...