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Staff Tech Operations Lead

February 16, 2026

TJX Companies At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-WINNERS, HomeSense, and Marshalls, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. Job Description: Staff Tech Operations Lead - Infrastructure Operations Lead Overview: The Service Delivery Management (SDM) organization is recruiting a Staff Tech Operations Lead for a team responsible for operational oversight of infrastructure activities. This position will primarily concentrate on Database, Middleware, and Linux infrastructure, while also supporting operating systems, storage systems, data protection, and virtualization platforms, utilizing resources supplied by a third-party provider. Job Responsibilities: Monitor third-party provider compliance with established SLAs, oversee work queue backlogs, and serve as the initial contact for escalations from service consumers and IT partners. Ensure adherence to standard operating procedures for the technical area of responsibility (Database/ Middleware/ Unix platform) and assist with resolving major incidents. Own and improve upon technical & process documentation. (SOP, Guides & Knowledge) Ensure operational stability through comprehensive technical change management reviews, confirming that activities are planned and executed in accordance with established protocols. Contributes to problem management and actively participates in root cause analysis (RCA) reviews to guarantee thorough follow-up procedures after incidents. Accountable for executing, upholding, and promoting ITIL best practices across the Service Lifecycle, including Service Design, Service Transition, Service Operation, and Continual Service Improvement. Coordinate with internal audit teams (SOX, PCI, FTC) for prompt and accurate user access reviews; reviews and assess system access requests for suitability. Work with Engineering teams to ensure the transition of engineering solutions to Operations and that standard operating procedures follow platform standards. Identify opportunities to enhance daily operations and improve platform support. Requirements: <ul><li>Bachelor's degree in Computer Science, Information Systems, or equivalent experience.</li></ul> <ul><li>Minimum 2 years of leadership experience as an Operational Manager.</li></ul> <ul><li>At least 6 years of experience working on large-scale global Database Operations.</li></ul> <ul><li>Advanced working experience with database technologies such as MSSQL, Oracle, Exadata, and PostgreSQL is required.</li></ul> <ul><li>Working experience with Middleware Technologies</li></ul> Prior experience collaborating with an external third-party provider is preferred. Demonstrated experience with SOX and PCI audit reviews is preferred. Familiarity with Server administration (Windows and/or Linux) is preferred. Experience in a Retail Hosted Operations environment is desirable. Familiarity with VMWare and Azure Cloud technologies is desirable. Experience with Active Directory administration and/or Centrify is desirable. Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process. This job posting is for an existing position vacancy within our organization. TJX Canada uses artificial intelligence (AI) to assist in screening and assessing applicants for this position. Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted. Address: 60 Standish Court Location: CAN Home Office Mississauga ON Salary Range: $99,960.00-$151,368.00 /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...