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Smart Farming Customer Success Team Lead - Remote

March 7, 2026

While this role is open to candidates across the Mid-to-Western United States, candidates based in California are preferred due to business needs and regional coverage. The Datamars Difference: Supporting a Smart Future for the world and YOU • Make a Measurable Difference: by putting powerful data in the hands of our customers so they can make better informed decisions and achieve "measurable success" today and tomorrow. • Join the Sustainability Promise: Contribute to our commitment across the globe to support and accelerate the development and implementation of sustainable food production and farming systems that nourish the world population and respect the health of people, animals, and the planet. Join the Datamars team as a Smart Farming Customer Success Team Lead remotely in the United States as we keep pace with our customer demand and deliver on our SUSTAINABILITY PROMISE. Are you ready to MAKE A MEASURABLE DIFFERENCE with us? Apply today and start your next journey with Datamars! Job Summary The Customer Success Team Lead is responsible for ensuring the customer success team has the tools needed to be proactive in resolving the pre and post sales customer installation, support and onboarding of the Smart Farming portfolio of solutions (Active Tags, WOW, Sort Gates) Key Responsibilities Leadership & Team Management • Lead the day-to-day management of the CSM team, including workload allocation, performance management, coaching, and capability development. • Ensure the team has the appropriate skillset and customer-centric mindset to meet Smart Farming customer needs. • Drive a culture of empathy, urgency, and solution-oriented behavior during customer pain points. Operational Excellence & Escalation Management • Own the end-to-end escalation pathway for customer issues, collaborating with TSM, Technical Support, Sales, and Operations to resolve issues efficiently. • Oversee SLA performance and ensure adherence to time-to-response and time-to-resolution standards. • Monitor and guide the team in the use of CRM and ticketing systems for consistent case logging, triage, and closure. Customer Lifecycle Management • Oversee onboarding for new customers and ensure a smooth transition from sale to deployment and ongoing adoption. • Support CSM’s with onboarding and management of complex and high value customers as required • Build structured customer success plans, milestones, and performance goals to ensure customers realize full product value. • Promote customer advocacy by ensuring strong relationships and successful long-term usage patterns. Product Insight, Feedback & Continuous Improvement • Capture and synthesize customer and partner feedback on Smart Farming solutions, escalating meaningful insights for product enhancement. • Support low-level product enhancements and contribute to UX improvements by communicating field-derived insights. • Contribute to competitor analysis as relevant to customer success interactions. Cross-Functional Collaboration • Maintain close working relationships with TSM, R&D, Sales, Operations, and Local Marketing to ensure alignment and rapid issue resolution. • Support pre-sales processes in partnership with Sales and Channel Partners where customer success input is required. • Participate in the development of Smart Farming strategic and business plans through data-driven insights from customer interactions. Reporting & Risk Management • Provide weekly and monthly performance reports, including WIP, SLA metrics, case trends, risk areas, and customer health indicators. Identify and escalate risks proactively, recommending improvement actions to mitigate customer, product, or operational challenges. Person Specification Experience and Qualifications (Required): • 3–5+ years in customer success, technical support, on-farm technology, or related customer-facing roles. • Proven experience leading teams or mentoring customer-facing staff (formal or informal leadership). • Background in agriculture - ideally dairy - with understanding of farming systems, workflows, and Smart Farming technologies. • Strong track record of process management, problem solving, and customer-centric delivery. • Balanced mix of technical and business skills, with ability to translate between customer needs and internal requirements. Experience with software tools such as CRM systems (Salesforce), ticketing systems (Jira/Confluence), and arenaflex 365. Preferred Qualifications • Experience working with hardware–software integrated products (e.g., sensors, drafters, automated weighing systems). • Background supporting IoT or precision livestock technologies. • Prior experience collaborating with product, engineering, and sales teams in a matrix organization. Personal Attributes: • Strong empathy and a calm composed approach to resolving customer issues under pressure. • Excellent communication and collaboration skills with the ability to influence cross-functional teams. • Curious, analytical, investigative mindset; able to diagnose complex hardware/software problems. • Highly organized, detail-oriented, and able to prioritize in a fast-moving environment. • Proactive, self-motivated, with strong initiative and a “can-do” mindset. • Ability to clearly explain technical concepts to customers and internal stakeholders. on the basis of qualifications, merit and business need. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. DATAMARS EQUAL OPPORTUNITY EMPLOYMENT POLICY DATAMARS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Apply tot his job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...