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Services Program Manager (Remote Based) United States of America - Remote Based, United States

February 16, 2026

<h3>Job Title</h3>Services Program Manager (Remote Based)<h3>Job Description</h3><h2>The Services Program Manager leads strategic, enterprise-level service operations initiatives—authorizing major operational decisions, driving large-scale process and efficiency improvements, aligning policies with executive leadership, overseeing scalable operational frameworks, and accelerating innovation by integrating emerging technologies while empowering senior team members to execute critical initiatives.</h2>Your role:<ul><li>Lead the strategic design and execution of enterprise‑level service operations initiatives, ensuring alignment with long‑term organizational objectives and driving transformative improvements across service delivery.</li><li>Influence major operational decisions and resource allocations using data‑driven insights, ensuring operational changes support departmental strategy and organizational priorities.</li><li>Champion large‑scale process improvement and innovation efforts by applying industry best practices, advanced methodologies, and emerging technologies to elevate service quality and operational efficiency.</li><li>Partner with executive leaders and cross‑functional stakeholders to develop, implement, and continually refine scalable service operations frameworks, policies, and procedures aligned with business strategy and regulatory requirements.</li><li>Drive organizational capability and talent development through succession planning, performance management, and strategic delegation of high‑impact initiatives, ensuring leadership readiness and operational excellence.</li></ul>Youre the right fit if:<ul><li>Minimum 5 years of experience with Bachelors OR Minimum 3 years of experience with Masters in areas such as Service Delivery, Service Operations or equivalent.</li><li>Demonstrated ability to work across clinical and non-clinical environments. Experience partnering with senior leaders and program managers. Problem-solving in complex, ambiguous environments and strategic thinking with execution focus</li><li>Understanding of S&SD service delivery organization across multiple modalities and delivery verticals.</li><li>You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this <a href=' target='_blank'>Clinical</a> position. </li><li>You must be able to:<ul><li>Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.</li><li>Work flexible hours (based on business needs).</li><li>Wear all required personal protective equipment.</li><li>May be required to comply with vendor credentialing.</li></ul></li></ul>How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is a field role. About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.<ul><li>Learn more about <a href=' target='_blank'>our business</a>.</li><li>Discover <a href=' target='_blank'>our rich and exciting history.</a></li><li>Learn more about <a href=' target='_blank'>our purpose.</a></li><li>Learn more about <a href=' target='_blank'>our culture.</a></li></ul>Philips Transparency Details The annual pay range for this position in AZ, AR, IA, IO, KS, KY, LO, ME, MS, MO, MT, NE, NM, OK, SC, SD, TN, UT, VI, WV is $107,000 to $171,000.The annual pay for range for this position in AL, CO, DE, FL, GA, HI, IL, ID, MI, MN, NV, NH, NC, ND, OH, OR, PN, TX, VT, VA, WI, WY is $112,000 to $180,000.The annual pay for range for this position in AK, MD, NY, RI, WA is $118,000 to $189,000.The annual pay for range for this position in CA, CT, DC, MA, NJ is $126,000 to 201,000.This role also includes company fleet/car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.In addition, other compensation such as an annual incentive plan, sales commission, or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement, and much more. Details about our benefits can be found <a href=' target='_blank'>here</a>. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional InformationUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...