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Service Coordinator - WSIB Burn/MSK Specialty Care Program Outpatient Services - Temporary full-time - 2026-16350

March 9, 2026

The Service Coordinator is primarily responsible for providing support for the timely and efficient processing and coordination of referrals to Outpatient Services. The incumbent may also be responsible for providing operational support for ongoing quality improvement initiatives, continuing education activities and research within Outpatient services.

Summary of Duties

Provide daily operational support for administrative staff in the coordination of referrals management.

Oversee scheduling process in collaboration with Clerical Assistants in order to ensure the meeting of wait time accountabilities and to oversee waitlist management.
Collaborate with and provide clinical expertise to Clerical Assistants in order to prioritize and problem-solve patient scheduling and service access for programs, individual services and physician clinics
Provide patient navigation to ensure ongoing timely access, and approvals for care (WSIB and MVC)
Oversee, track, and finalize clinical reporting to WSIB and Insurers to ensure consistency, accuracy and compliance with reporting timelines.
Act as Authorizing Officer for St. John’s Rehab on Health Claims for Auto Insurance (HCAI), oversee submission of OCF-18 treatment plans, gather and input relevant clinical and demographic information in OCF-18 drafts and act as signing Health Practitioner

Provide operational support to Physician clinics, and participate in patient care planning and coordination of other services as required by Outpatient physicians

Coordinate and attend program-specific clinics with patients to provide operational and clinical guidance for rehabilitation.
Lead Team Rounds across several Outpatient programs, including coordination, facilitation, and providing operational guidance.

Oversee patient attendance management via collaboration and problem-solving with clinicians and patients
Provide operational guidance to and collaborate with clinicians regarding Outpatient Services policies and practices in order to inform decisions about length of stay, medical holds, program reentry and discharge.
Engage with patients and team members to problem solve around conflicts and to exercises de-escalation techniques as needed.
Facilitate the identification, implementation, and monitoring of continuous improvement initiatives related to key operational processes.
Participate in program development and assist in the development of new business opportunities related to Outpatient Services.
Conduct and analyze referral data reports from different referral sources and contribute to ongoing process improvement
Other reasonable duties as assigned.
May have access to confidential information related to Labour Relations.

Qualifications/Skills

A Master’s Degree in Clinical/Health Sciences Bachelor’s degree required.
Current certification of competency from a professional regulatory college
Experience with WSIB populations is a requirement
Two years relevant experience with Burn and Musculoskeletal conditions, trauma, within a health related setting.
Excellent communication and organizational skills
Ability to facilitate cooperative working relationships with multiple internal and external contacts
Proficiency in the use of MS Office software products and other associated programs.
Interest in research is an asset

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...