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Service Advisor – Woodfield Mall

February 16, 2026

THE TEAM The mission of the Service Department is to deliver highly efficient and elevated Service Counter experiences. THE OPPORTUNITY Aritzia is growing, and our Service team in Retail is growing with it. This is a unique opportunity to be part of the team responsible for delivering highly elevated service to support loyal, enduring relationships with the client. As a Service Advisor, you will deliver Everyday Luxury experiences by being present and engaging in service interactions, maintaining our curated spaces, appreciating our clients, and exceeding their expectations. Along with your team, you will process transactions, manage client services, and uphold exceptional organization at the Service Counter to create memorable moments for clients in the most important area of the store. And, with the skills you gain in this role, the opportunities are endless – from a rewarding career in Retail to continued growth and development with Aritzia. THE ROLE As the Service Advisor, you will: Deliver extraordinary experiences and make meaningful, memorable moments at the Service Counter Match Clients with their product while directing them to the right Service Counter Carefully prepare and package the product for an Everyday Luxury opening experience Efficiently and accurately process transactions while preserving a world-class client experience Accurately and efficiently manage the end-to-end process of services, supporting with notifying clients of their incoming services, consistently auditing services, and proactively resolving opportunities to mitigate impacts to the client experience Support service counter operations, including managing the line to ensure clients are serviced as quickly as possible and product is returned to the sales floor THE QUALIFICATIONS The Service Advisor has: Proven skills, education, and/or applicable certifications Previous experience operating a point-of-sale system is an asset A commitment to learn and apply Aritzia's Values, Business and People Leadership principles The ability to collaborate fluently with cross-functional partners A commitment to quality and investing in results that add value to the business An understanding and a passion for the industry in which we operate An understanding of Aritzia’s brand vision and style fundamentals with a focus on trends and cultural influences THE COMPENSATION The typical hiring range for this position is $20-$30 USD per hour. Aritzia’s Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. Along with aspirational workspaces, elevated employee perks and experiences - we provide it all. THE PERKS Some of the industry-leading benefits you will receive working at Aritzia: Product Discount – Maybe you’ve heard of our famous product discount? You have now. Aritzia Virtual Wellness – Because your health, happiness, and safety matter – 24/7 resources to support you in your wellbeing goals, be it physical, mental, social, or financial. Aspirational Workspace – Our boutiques are specially designed to be places of beauty, creativity, and inspiration. From the product to the art to the music pumping through our top-of-the-line sound systems. It’s all part of the Everyday Luxury experience you – and our clients ARITZIA Aritzia est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Notre objectif est d’être inclusifs, diversifiés et à l’image des collectivités où nous travaillons tout en créant un environnement où tout le monde peut réussir professionnellement. Cet engagement s’applique à l’ensemble des candidat(e)s et membres du personnel, peu importe leur race, leur origine ethnique, leur citoyenneté, leurs croyances, leur lieu de naissance, leur religion, leur sexe, leur identité ou expression de genre, leur orientation sexuelle, leur état matrimonial, leur état civil, leur handicap, leur âge et leurs autres caractéristiques protégées. À tout moment durant le processus de recrutement ou l’emploi, les candidat(e)s peuvent faire une demande d’accommodement en raison d’un handicap ou de toute autre caractéristique protégée en communiquant avec l’équipe Ressources humaines et culture. Le luxe au quotidien. Pour sublimer votre monde.ᵐᶜ Nous représentons le luxe au quotidien. Ensemble — c'est notre raison d’être et notre manière de faire. Vous travaillerez avec des personnes au talent incomparable dans le but d’obtenir des résultats exceptionnels. Vous maximiserez votre potentiel grâce à une culture basée sur le rendement. Vous ferez partie intégrante de l’équipe. Vous transformerez votre monde — ainsi que celui de tous ceux et celles qui aiment et qui aimeront Aritzia. Des possibilités infinies s’offrent à vous. Transformerz votre monde en vous joignant à notre équipe. Vous voulez en savoir davantage? Ce que nous faisons Qui nous sommes Durabilité Dons aux collectivités

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...