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Senior Manager, Service Planning

February 16, 2026

Chicago Transit Authority is seeking a Senior Manager, Service Planning in Chicago, IL with the following requirements. Master’s degree in Urban Planning or Transportation Engineering or related field or foreign equivalent degree. 5 years related experience. Required skills:<ul><li>Recommend, analyze, and design service changes to a public transportation system and work with multiple departments to implement.</li><li> Manage personnel to accomplish transportation service planning tasks including but not limited to developing changes to bus and rail service frequency, routing, vehicle assignment and span, reporting on agency statistics, communicating with elected officials, the public and external agencies.</li><li> Develop and maintain dynamic reports, dashboards, and data analysis tools, to track service performance, provide insights for decision-making, and build scenarios for service recommendations, using SQL database queries, Hastus data exports, and Power BI.</li><li> Develop written communication such as emails, letters, justification reports/memos and presentations for members of the public, elected officials and government agencies and attend public meetings presenting to these groups on this material.</li><li> Utilize transportation scheduling software, such as Hastus, to develop draft schedules for new services, providing accurate estimates of cost and resource requirements.</li><li> Utilize software to provide statistics on service levels, cost and resource requirements on existing schedules.</li><li>Develop statistics on transit network service levels, vehicle requirements and transit network mileage, among others, for federal reporting, including Title VI/Environmental Justice reporting and submission to the National Transit Database.</li><li> Must live within the boundaries of the CTA service area at the time of employment or within 6 months of beginning employment at CTA.)</li><li> Up to 40%25 remote work allowed. Salary Range: $127,930.48 - $132,193.98.</li><li> CTA Benefits: <a href=""> class="MsoNormal" style="text-align:justify;">Anyone interested in this position may apply transitchicago.com/careers using reference # 2500008A </li></ul> This position is considered a "C-List" position under the “Revolving Door” prohibition within the State Officials and Employees Act (5 ILCS 430/5-45), which contains a number of post-employment restrictions CTA employees in C-list designated positions must follow. Among other requirements listed in this statute, CTA employees in C-list designated positions are required to follow State notification procedures to the Office of the Executive Inspector General prior to acceptance of any applicable non-State employment or may be fined significant penalties.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...