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Senior Manager, Digital Creative

March 9, 2026

This a Full Remote job, the offer is available from: Arizona (USA)

About the Team:

The Customer Experience (Marketing) team works to showcase our brand through the lens of expertise and love. They work to provide a personalized experience for our consumers backed by best-in-class, data-driven marketing capabilities. The Customer Experience team focuses across 4 departments including, Marketing, Creative, Communications, and our Loyalty & CRM team. Everyone brings their own point of view to create a unique experience for the pets and pet parents.

About the Location:

Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

About the Job:

PetSmart is building a modern, high-performing in-house creative organization—one that owns outcomes, moves fast, and leverages innovation to scale impact. As Senior Manager Digital Creative, you are a proactive creative leader who blends strong creative judgment, operational discipline, and an AI-forward mindset to deliver exceptional digital work.

As Senior Manager, Digital Creative, you serve as a senior creative leader with significant scope, influence, and ownership. In many organizations, this level of responsibility aligns to an Associate Creative Director; at PetSmart, we’ve intentionally structured the Senior Manager role to lead with both creative authority and operational accountability.

This role is for someone who thinks ahead, takes ownership, communicates with confidence, and is constantly exploring smarter, faster, more effective ways to create—without compromising quality.

What You’ll Do

Lead and deliver digital creative across web, app, email, animation, and select special projects, from concept through deployment
Own creative quality, consistency, and on-time delivery across all assigned work
Set clear direction, anticipate risks, and proactively solve problems before they slow the work
Develop and deliver strategic creative solutions that meet business objectives while adhering to brand standards, budgets, and timelines
Balance hands-on design with people leadership, coaching, and mentorship
Lead, mentor, and allocate work for a team of 2–5 creatives, supporting growth, quality, and delivery
Partner closely with Creative, Marketing, eCommerce, and Creative Operations teams
Translate briefs and business goals into compelling, on-brand creative solutions
Present work with clarity and confidence to peers, senior leaders, and executive stakeholders
Champion AI-enabled tools, animation, and new technologies to improve efficiency, scale output, and evolve creative execution.
Identify opportunities to streamline workflows, optimize processes, and help the team work smarter and faster. Don’t wait to be told, go ahead and make it happen.
Stay ahead of digital, UX, animation, and creative trends—continuously raising the bar
Provide art direction for photo and video production as needed, guiding external and internal partners through shoot and post-production
Act as a trusted creative and brand expert and Creative Director proxy when needed—leading reviews, presentations, and partner discussions

Who You Are

A proactive, solution-oriented leader who takes full ownership and follows through
Highly articulate communicator who can clearly explain creative strategy and sell ideas at all levels
Incredibly organized, calm under pressure, and effective in a (very) fast-paced environment
A strong creative storyteller with excellent judgment and attention to detail
AI-obsessed and efficiency-minded, always experimenting with new tools, workflows, and ways of working
Collaborative, confident, and trusted by partners and peers
Comfortable giving clear, actionable feedback and pushing the team to evolve
Possess a high level of expectations for yourself and for your team
Passionate about digital craft, retail, the customer, innovation, and continuous improvement
A pet lover who brings heart, energy, and pride to the PetSmart brand

Skills & Experience

8+ years of creative experience (in-house preferred or agency), including 4+ years leading teams
Proven success as a Creative Senior Manager, Associate Creative Director
Strong portfolio showcasing high-impact digital and animated work
Expert in Figma, Adobe Creative Suite, and presentation software; strong knowledge of AI-enabled creative tools and workflows
Excellent organizational, communication, and presentation skills
Strategic thinker with strong problem-solving ability
Demonstrated interest in growing into a Creative Director role. You’re willing to put in the hard work

Additional Job Considerations:

This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

About the Culture:

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed.

We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
“Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
“Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
“Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
Paid Volunteer Opportunities to spend time doing good for causes close to heart
Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

This offer from "PetSmart" has been enriched by Jobgether.com and got a 72% flex score.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...