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Senior Librarian/Manager, User Services and Spaces

February 28, 2026

The Student and Academic Services Department (SASD), NTU Singapore is a dedicated team committed to delivering comprehensive support across the entire student life cycle – from admission and matriculation to graduation and beyond the classroom. SASD works collaboratively with schools, colleges, and autonomous institutes to ensure a seamless and enriching academic journey for all students. As part of the Office of Information, Knowledge and Library Services (OIKLS) within SASD, this position will contribute to the Library’s purpose of ensuring that NTU community has seamless access to information and services to support the learning, teaching and research needs. The successful applicant will plan and administer library services operations, maintenance of collections and resources, spaces and facilities in the libraries. Responsibilities: Plan and oversee day-to-day operations of all NTU libraries and its Service Desks. Review, update and enforce policies and procedures to ensure efficient delivery of library services. Manage incident reporting process and emergency procedures. Analyse worklfow and processes and identify ways to streamline operations. Identify relevant usage statistics and devise automated methods to capture for mangement reports. Plan and conduct user studies, environmental scanning and analyze user feedback for service improvement projects. Serve as Library Safety Representative and enforce compliance with NTU workplace safety and health guidelines. Manage circulation of library collections and resources, including fulfilment of loans, fine/fee collection and resolution of other related user enquiries. Administer shelf and closed stack management at all NTU libraries. Conduct weeding and discard functions in accordance with library policy. Facilitate as business owner for the operations and development of the fulfillment module in the Library Services Platform (LSP). Oversee all library spaces to ensure cleanliness, facilities and equipment are in working order. Forecast and track budget for facilities maintenance. Develop and enforce a set of Standard Operating Procedures (SOPs) for effective maintenance of all facilities. Serve as key liaison with other NTU teams to faciiltate fault reporting and rectification. Forecast and track budget for temporary manpower and student assistants. Develop, organize and conduct training to upskill Staff and Student Assistants (SAs) in operational work, service delivery and proper use of facilities and equipment. Supervise and monitor performance of a team of support staff and SAs to deliver services in accordance with NTU’s service standards. Requirements: Degree in any discipline. Candidates with Master of Library Information Science would have an added advantage. At least 5 years of working experience in libraries (with preference for academic or research libraries) with supervisory experience. Experience in library facilities management or workplace safety compliance will be advantageous. Good knowledge of library operations. Knowledge of Library Services Platforms (e.g. Alma). Good management skills. Data analytic skills to interpret data and draw insights. Good time management skills and ability to prioritize work well. Good presentation and service delivery skills. We regret that only shortlisted candidates will be notified. Hiring Institution: NTU A research-intensive public university, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the Engineering, Business, Science, Humanities, Arts, & Social Sciences, and Graduate colleges. It also has a medical school, the Lee Kong Chian School of Medicine, established jointly with Imperial College London. NTU is also home to world-class autonomous institutes – the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering – and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI) and Energy Research Institute @ NTU (ERI@N). Ranked amongst the world’s top universities by QS, NTU has also been named the world’s top young university for the past seven years. The University’s main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark-certified (equivalent to LEED-certified) buildings, of which 95% are certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore’s healthcare district. Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech-enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources. For more information, visit www.ntu.edu.sg About NIE About RSIS About LKCMedicine About NTUItive

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...