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Senior Human Resources Manager – Retail

February 16, 2026

Job Description:

Serve as a strategic HR partner to the Brick-and-Mortar Retail business across multiple regions
Lead a team of HR professionals and drive initiatives that improve team performance and employee engagement
Develop and execute HR strategies aligned with North America and Global HR programs and policies
Partner with Retail business leaders and the HR Director to shape and implement HR strategies that support business goals
Lead resolution of complex employee relations matters and ensure legal compliance
Partner with Employee Relations Director to analyze trends and guide corrective action strategies
Provide coaching and guidance to leaders on labor and employment issues
Manage sensitive cases including EEOC, DOL, ADA accommodations, and unemployment issues
Collaborate with Regional Directors, District Managers, and Retail Back Office leaders on performance management, succession planning, and employee development
Monitor organizational health and identify trends to inform strategic HR initiatives
Support staffing plans and internal talent pipelines to meet growth demands
Partner with Talent teams to build diverse, high-performing talent pools
Create and deliver training programs to enhance leadership capabilities
Lead cross-functional HR projects and support organizational design and change management efforts
Act as a consultative partner to retail leaders and serve as liaison between business needs and HR systems
Provide meeting support including content development and facilitation at regional and district levels
Drive cultural transformation and change management initiatives and promote a culture of recognition and respect

Requirements:

Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field (equivalent combination of education and experience may be considered)
6–8 years of progressive HR experience (ideally within a large, matrixed, and multinational organization)
Prior experience in retail or a relevant consumer-facing industry strongly preferred
Strong understanding of HR practices across employee relations, talent development, organizational design, and workforce planning
Proven ability to influence and build credibility with senior leaders and stakeholders
Demonstrated experience in leading, developing, and inspiring a team of HR professionals
Expertise in employee relations, including handling EEOC, DOL, ADA accommodations, and unemployment issues
Ability to coach leaders on labor and employment issues and manage sensitive cases
Strong business acumen with understanding of retail sales drivers, financial metrics, and operational priorities
Exceptional interpersonal, communication, and conflict resolution skills
Strong analytical and problem-solving capabilities
High level of discretion and integrity in handling confidential information
Demonstrated ability to lead change and make difficult people decisions
Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint); experience with SAP HR and database systems is a plus
Ability to connect with and support a diverse range of individuals across regions and functions
Comfortable managing high workloads and competing priorities in a fast-paced environment
Working language: English
Candidate must be based in New York City, Los Angeles, or Portland, Oregon (employer open to candidates in these locations)

Benefits:

Robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options
Dental coverage
Vision coverage
Prescription drug coverage
Adoption support, with surrogate and fertility support
Short and long-term disability
Basic life and AD&D insurance (employee-paid supplemental coverage available)
401(k) plan with employer match
Stock Purchase Plan with employer match
Annual bonus based on company and personal performance
Education assistance
Generous leave policies including 12 weeks of paid parental leave
Prorated flexible time off accrual (0.4388 hours per day) that increases with years of service
Twelve paid holidays per calendar year
Service Time Off during milestone years

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...