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Senior Enablement Manager

March 2, 2026

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe.

The Enterprise Operations organization at Airbnb is instrumental in powering the company's growth and expansion on a global scale. Through AI and people-powered operations, this team maximizes the effectiveness, utilization, and impact of our supply, ensuring hosts and guests can seamlessly connect.

The Supply Enablement team, within the Enterprise organization, serves as a strategic partner to global field and vendor teams by driving standardized strategy, tools, and best practices at scale. Focused on empowering Acquisition and Supply Market Managers, the team leverages data-driven insights and operational rigor to accelerate onboarding, improve host performance, and drive sustainable growth. The APAC Enablement function operates as an embedded regional partner, localizing these global frameworks to meet market needs and working closely with regional leaders to ensure enablement is timely, relevant, and impactful, balancing global alignment with local expertise to deliver results.

The Difference You Will Make:

We're looking for a seasoned Enablement Manager to lead enablement for Homes and Hotels, driving consistent acquisition, growth, and retention of high-quality supply. This role will own onboarding, training, and continuous development for field and vendor teams, ensuring they are equipped to drive front line business performance. You will localize global enablement programs for regional relevance, partner cross-functionally to collect and share feedback, and leverage enablement tools and insights to continuously improve outcomes.

A Typical Day:

Support the growth of the APAC Destination Business by collaborating with the APAC Head of Homes to build powerful fact based narratives for the multiple regional launches and go to market initiatives
Own onboarding and ongoing enablement for Acquisition and Account Management teams (both internal and vendors) across APAC
Localize global enablement content, sales pitches, and narratives to reflect regional market needs
Design and deliver role-based training programs, including mock calls, certifications, and playbooks
Partner closely with Sales, RevOps, Product, Policy, and regional leaders to align enablement with business priorities
Drive adoption of enablement tools (e.g., Highspot, Gong) and translate insights into actionable coaching and performance improvements
Create structured feedback loops to bring field insights back to central teams and incorporate into training material
Track and report on enablement impact (ramp time, performance, certification, revenue impact)

What success looks like

Faster ramp time for new hires
New hires consistently passing mock call certifications post-training
Validated sales narratives and pitches in market
Improved conversion, retention, and revenue outcomes aligned to annual OKRs
High quality scores across teams based on recorded call evaluations
Strong adoption of enablement tools (e.g., Gong, Highspot)
Trusted partnership with regional and global stakeholders
Scalable, repeatable enablement programs across APAC
Timely reporting and actionable insights to drive performance

Your Expertise:

10+ years of professional experience, with at least 5 years in enablement, sales operations, or related roles in a fast paced global environment
Experience in creating and delivering agile & AI powered sales enablement content including: strong narrative, sales pitches, talking points, objection handling and standardized playbooks preferably in the hospitality industry
Strong Analytical Skills: Proven ability to analyze large datasets, synthesize performance trends, and use data tools (e.g., Excel, Google Sheets, SQL proficiency strongly preferred) to drive decisions.
Knowledge of APAC markets and cultural dynamics, with demonstrated success adapting global programs for local relevance
Excellent verbal and written communications skills, including presentation skills to all levels within the organization
Strong cross-functional influence and stakeholder management skills
Data-driven mindset with experience using enablement tools and analytics
Project Management: Experience managing complex operational projects with clear timelines, deliverables, and cross-functional dependencies
Knowledge of go-to-market strategy and sales motions, with a solid understanding of revenue-driving metrics (pipeline, conversion, retention)
Ability to prioritize and multi-task and to work in a dynamic, fast-changing entrepreneurial environment

Preferred (Great to Have):

Experience in the Tech, Travel, or Gig/Sharing Economy sectors
Familiarity with two-sided marketplace dynamics and the complexities of host/guest support
Experience launching new programs or standing up operations with a vendor from scratch
Experience designing and executing quality monitoring programs for sales teams, leveraging call recordings, scorecards, and calibration to drive consistent performance

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...