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Senior Director, Solution Consulting - Telco & Media (National)

March 9, 2026

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is seeking a Senior Director of Solution Consulting to lead the Telco and Media industry nationally across the United States.

This leader will shape the technical go to market strategy for one of ServiceNow’s most strategic industries and help customers transition to AI driven, platform centric operating models.

As a senior leader within the Solution Consulting organization, you will:

• Lead and scale a high performance team of solution consulting leaders and architects
• Partner closely with national sales leadership to drive industry growth
• Act as a Field CTO and strategic advisor to senior customer executives
• Help customers modernize operations through AI, automation, and digital platform transformation

This role requires a leader who combines industry perspective, executive engagement, technical credibility, and organizational leadership to drive transformational outcomes for both customers and the business.

What You Get to Do in This Role:

Lead the National Technical Strategy for Telco and Media

• Lead the national Telco and Media Solution Consulting organization and shape technical strategy across the industry segment
• Partner with national sales leadership to drive strategic account expansion and industry growth
• Establish ServiceNow as the AI platform of choice for telecommunications and media organizations

Drive AI Native Platform Transformation

• Transform the Solution Consulting organization into an AI native, platform first technical advisory team
• Position AI, automation, and digital workflows as the foundation for customer transformation
• Lead complex multi workflow pursuits involving enterprise architecture, automation, and agentic AI

Serve as a Field CTO and Industry Advisor

• Engage with customers across the industry as a trusted strategic advisor
• Translate emerging AI capabilities into business outcomes for CIO, CTO, and digital transformation leaders
• Represent ServiceNow’s innovation agenda in industry conversations and strategic customer engagements

Build and Scale a High Performance Team

• Recruit, coach, and develop top technical talent
• Build a culture of technical excellence, accountability, and customer obsession
• Enable the team to operate as industry advisors, not just product experts

Establish Operational Excellence

• Drive disciplined operating rhythms across pipeline generation, technical qualification, and forecast accuracy
• Improve technical win rates and deal velocity through consistent execution frameworks
• Ensure strong alignment across sales, product, partners, and consulting teams

Qualifications

Leadership and Industry Expertise

• Senior pre sales leadership experience driving enterprise technology transformation
• Deep experience within telecommunications, media, or similarly complex digital industries
• Demonstrated success building and leading high performing technical organizations

AI and Platform Transformation Leadership

• Experience modernizing solution consulting teams toward AI native and platform first selling
• Strong understanding of how AI, automation, and data platforms reshape enterprise operating models
• Ability to translate AI innovation into business transformation outcomes

Executive Engagement

• Trusted executive advisor capable of engaging CIO, CTO, and digital transformation leadership
• Experience influencing executive stakeholders to expand platform adoption across business domains
• Exceptional communication and storytelling skills for executive audiences

Technical and Business Acumen

• Enterprise technical credibility across architecture, automation platforms, and modern cloud ecosystems
• Ability to connect technical architecture to measurable business value and strategic outcomes
• Uses AI and data insights to scale decision making and accelerate solution design

Organizational Leadership

• Track record of building high performance teams with strong followership and sustained talent development
• Operational discipline in driving predictable pipeline coverage, technical win rates, and forecast integrity
• Self directed leader who thrives in fast moving, high growth environments

Why This Role Matters

Telecommunications and media organizations are undergoing massive transformation driven by AI, automation, and digital platforms.

As the Senior Director of Solution Consulting for Telco and Media, you will help shape how some of the largest companies in the world modernize their operations and unlock new value through AI.

This national leadership role influences:

• Industry strategy
• Customer transformation
• Technical go to market execution
• The future of AI driven enterprise workflows

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...