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Senior Copywriter, Customer Experience | Alma | $100k – $125k | Remote (Worldwide)

February 19, 2026

Senior Copywriter, Customer Experience As a Senior Copywriter on the Customer Experience (CX) team, your role will be to write communications that are complex, delicate, and/or time-sensitive for Alma members. You will be owning end-to-end management of communication requests to support CX and Operations initiatives and escalations. Your scope will include setting timelines for deliverables, aligning on key messaging, drafting copy, and managing stakeholder sign-off. Partnering with Alma’s Marketing team, you will apply Alma’s brand voice to educate mental healthcare providers and clients on a range of nuanced situations arising from our healthcare environment. You will also work closely with the Customer Support team to ensure that we are delivering accurate and actionable information. What You’ll Do: <ul class="wp-block-list"> <li>In coordination with the Senior Enablement Manager, manage processes for intake and triage of emergency communication requests from internal Alma teams.</li> <li>Create systems to oversee emergency communications from end to end, ensuring accuracy of messaging, clarity of action items for stakeholders, and timeliness of communications delivery to providers and clients.</li> <li>Monitor responses to email sends with the Support and Success teams and report out on audience sentiment and feedback trends to stakeholders.</li> <li>Follow up on metrics for success for individual communications, evaluate whether providers and clients are taking the recommended actions, and apply learnings from this data to improve future messaging strategies.</li> <li>Own (and evolve) the Alma CX Style Guide for Emergency Communications.</li> </ul> Who You Are: <ul class="wp-block-list"> <li>You have 3-5 years of copywriting experience, in a complex and nuanced field such as healthcare or compliance.</li> <li>You have expertise in presenting highly technical subject matter in an engaging, accessible voice. You know how to break down tough concepts with clear action items and without jargon.</li> <li>You have strong analytical skills and can determine and are comfortable generating actionable insights from a range of data sources. You can break down complex issues into structured frameworks to rally stakeholders and your team to take action.</li> <li>You are actively comfortable with tech, often an early adopter, and have extensive experience with CRM tools. Experience with Zendesk, Iterable, and/or Marketo is a plus.</li> <li>You’re a driven self-starter with a strong knowledge of project management processes and practices.</li> <li>You have cultural humility, can build relationships across differences, and have excellent communication skills.</li> </ul> Benefits: <ul class="wp-block-list"> <li>We’re a remote-first company</li> <li>Health insurance plans through Cigna (medical and dental) and MetLife (vision), including FSA and HSA plans 401K plan (Roth and traditional)</li> <li>Monthly therapy and wellness stipends</li> <li>Monthly co-working space membership stipend</li> <li>Monthly work-from-home stipend</li> <li>Financial wellness benefits through Northstar</li> <li>Pet discount program through United Pet Care</li> <li>Financial perks and rewards through BenefitHub</li> <li>EAP access through Cigna</li> <li>One-time home office stipend to set up your home office</li> <li>Comprehensive parental leave plans</li> <li>11 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day</li> <li>Flexible PTO </li> </ul> Salary Band: $100,000 – $125,000 Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level & role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy. All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...