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Senior Application Systems Admin (Senior Encompass Administrator)

February 19, 2026

About the position

Join an award-winning company! Who are we? Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we're a Fortune 500 company operating in over 50 markets across more than 20 states. We're the country's premier luxury builder with the widest range of products in the industry, including traditional single-family homes, active adult, hi-rise condos, apartment rentals, urban redevelopment, and student housing. From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all. Toll Brothers seeks a Mortgage Reporting Developer and LOS Admin to provide ongoing support for the Loan Origination System used by Toll Brothers Mortgage, a fully-owned subsidiary. What is the opportunity? This positions is hybrid with 2 days required on-site. The Sr Application Systems Admin will primarily be focused on 1) projects of medium /large/enterprise in scope and 2) serve as a third tier for the day-to-day mortgage application support. The nature of the projects will primarily be large enhancements / new functionality that are department roadmap and/or enterprise strategic initiatives. In addition, some mid-size projects that are more complex in nature. This is an excellent opportunity to join one of the nation's most respected Fortune 500 companies! APPLY ONLINE TODAY! Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law. #LI-Hybrid

Responsibilities

Design, develop, and execute advanced configuration changes in Encompass to 1) remediate issues and 2) implement new functionality/features.
Manage a project portfolio and milestones/delivery dates for each project. For assigned projects, execute all tasks related to the following roles: project management, business analysis / documenting and gathering requirements, solution design, development (Encompass configurations), and quality assurance testing. Furthermore, support the 1) business in user acceptance testing 2) training department for update of desk guides. Execute deployment of solutions and ensure adoption during enterprise rollout.
On projects that require the development team, assist on an as needed basis with eliciting/documenting requirements and internal IT quality assurance testing. Furthermore, coordinate and monitor project tasks with other IT entities outside of Mortgage Application Support, such as DBAs, InfoSec, Networking, etc.
Design and development of dashboards and reports in Power Bi from a maintained data set in Snowflake.
Act as tier 3 support by fielding all support tickets escalated from tier 2. Perform root cause analysis, determine is solution, and execute remediation thru performing advanced configuration in Encompass. If needed, escalate to development team and monitor to ensure completion.
Develop strong relationships with business owners and a solid understanding of their processes and data.
Participate in team meetings and perform normal administrative duties such as status reporting. Assist leadership and management with various administrative tasks
All other duties as assigned

Requirements

Must be a team player and self-starter
Strong analytical and problem-solving skills
Strong customer focus and effective communication skills
Ability to interface with all levels of the organization
Ellie Mae Encompass Certified Admin
8+ years' experience as Encompass Administrator, including mastery of Form Builder and writing of business rules using VB.NET
2+ years report and dashboard development experience using Power BI
10+ years' experience with Mortgage Banking Operations, Secondary, or Production

Nice-to-haves

Bachelor's degree
Familiarity with Developer Connect and leveraging APIs for automation
Encompass web form customization using Javascript, .Net, and C#
Experience with Optimal Blue, Simple Nexus / nCino, SnapDocs, OCR, RPA, and AI
Experience with Snowflake and ETL
Experience authoring / trouble shooting SQL stored procedures
Familiarity with design and development of Encompass plugins
Previous implementation experience of mortgage related applications / systems
Management experience in Mortgage Banking Operations, Secondary, or Production
Ability to work hybrid from home and at our Corporate office located in Fort Washington PA

Benefits

comprehensive medical/dental
401(k) with a company match
discounted stock purchase
discounts on mortgages, homes

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...