About Company Magyar Telekom Nyrt., proudly part of the global Deutsche Telekom Group, stands as Hungary's undisputed leader in telecommunications. With a profound legacy stretching back decades, we are dedicated to pioneering innovation and delivering a comprehensive suite of mobile, fixed-line, internet, and television services. Our commitment extends to millions of residential and business customers across the nation, ensuring they remain connected in an ever-evolving digital world. Beyond providing cutting-edge technology, we are deeply invested in cultivating a supportive, inclusive, and dynamic work environment where every employee is empowered to learn, grow, and truly thrive. Our core philosophy is built upon a customer-centric approach, relentlessly striving to provide unparalleled service quality and seamless connectivity. Joining the Telekom Hungary family means becoming an integral part of a diverse and passionate team, all united by a common goal: connecting people and actively shaping the digital future of Hungary. We champion collaboration, encourage continuous personal and professional development, and value a proactive mindset in anticipating and addressing the evolving needs of our cherished customers. Job Description Are you seeking a dynamic, temporary role where your passion for service can make a tangible difference, even if you don't possess prior experience or a specific certificate? Telekom Hungary is actively searching for enthusiastic and genuinely customer-focused individuals to enrich our team as Seasonal Customer Service Representatives. This exceptional opportunity, operating under a 'Working Solutions' model, underscores flexibility and a remote work setup, empowering you to contribute effectively from the comfort and convenience of your home, located anywhere within Hungary. As a Seasonal Customer Service Representative, you will serve as the crucial first point of contact for our valued customers, providing essential support, adeptly resolving a wide array of inquiries, and consistently ensuring a positive and memorable experience across diverse communication channels including phone, email, and chat. This role is ideally suited for individuals who naturally possess excellent communication skills, a proactive and analytical problem-solving mindset, and an authentic desire to assist others. At Telekom Hungary, we firmly believe in the immense potential of individuals over strict credentialism; if you harbor a genuine passion for service and a keen readiness to learn, we wholeheartedly encourage you to apply. This seasonal position offers an invaluable pathway to gain professional experience within a leading telecommunications company, alongside robust, comprehensive training, and the exciting chance to become an integral part of our ongoing customer success story during our busiest periods. Embrace this incredible opportunity to acquire new professional skills, develop existing ones, and contribute significantly to connecting people and businesses throughout Hungary. Key Responsibilities • Respond promptly, professionally, and courteously to customer inquiries via various channels including phone, email, and chat. • Provide accurate, comprehensive information regarding Telekom Hungary's wide array of products, services, and current promotions. • Efficiently and empathetically resolve customer issues and complaints, escalating more complex or technical cases to specialized teams when necessary. • Assist customers with routine account management tasks, clarify billing questions, and provide basic technical troubleshooting guidance. • Maintain detailed, accurate, and confidential records of all customer interactions and transactions within our systems. • Proactively identify opportunities to enhance customer satisfaction and effectively promote relevant Telekom services that meet customer needs. • Strictly adhere to all company policies, established procedures, and agreed-upon service level agreements. • Actively participate in all provided training sessions, workshops, and coaching to continuously improve service quality and personal performance. Required Skills • Excellent verbal and written communication skills in Hungarian (native or advanced proficiency). • Strong active listening skills and proven problem-solving abilities to address customer concerns effectively. • Proficiency in basic computer navigation and a strong aptitude for quickly learning new software applications. • A high level of empathy, patience, resilience, and a consistently positive, customer-focused attitude. • The ability to work independently and maintain high productivity in a remote environment with minimal direct supervision. • A reliable high-speed internet connection and a dedicated, quiet workspace free from distractions. • Adaptability and flexibility to thrive in a fast-paced, seasonal customer service work environment. • No specific educational certificate is required; a genuine desire to learn, grow, and serve is paramount. Preferred Qualifications • Previous experience (even informal) in a customer service, call center, or client-facing role. • Familiarity with telecommunications products, services, and common industry terminology. • Experience using CRM software or ticketing systems for managing customer interactions. • Ability to communicate effectively in English is considered a valuable asset. Perks & Benefits • Competitive hourly wage commensurate with experience and market rates. • Flexible remote work schedule, providing work-life balance within Hungary. • Comprehensive, fully paid training program to ensure your success in the role. • Exceptional opportunity to gain invaluable professional experience with a leading market player. • Access to a supportive team environment with continuous coaching and mentorship. • Potential for future career opportunities within Telekom Hungary based on performance and business needs. • Exclusive access to Telekom Hungary employee discounts on our range of services. How to Apply Interested candidates are warmly invited to click on the application link below to submit their up-to-date resume and a brief, compelling cover letter. In your cover letter, please articulate your interest in the Seasonal Customer Service Representative role and highlight any relevant customer service experience or transferable skills you possess. Ensure your application is submitted exclusively through our official careers portal for guaranteed consideration. We eagerly look forward to reviewing your application! Apply tot his job Apply To this Job