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Seasonal Customer Service Agent - Atlanta Airport

February 24, 2026

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Seasonal Customer Service Agent. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Responsible for greeting and fulfilling club member needs in a friendly efficient environment as they relate to the Emerald Aisle rental process. Provide member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient. The starting rate for this position is $17.50 / hour This is a seasonal position that will be located at 2200 Rental Car Center Pkwy College Park, GA 30337 The seasonal window starts April 2026 and cannot exceed 180 days. Schedule:There are multiple full time schedules available. Candidates must be able to work weekends. We are hiring now for immediate openings. Responsibilities include:<ul><li>Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.</li><li>Identifies and attends to the customer by name, verifies rental agreement and reservation</li><li>Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes</li><li>Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty</li><li>Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction</li><li>Provides all customers with undivided attention while assisting them</li><li>Prepares all rental and return documents accurately and completely</li><li>Offers all customers assistance with directions, maps, local area information and appropriate service information</li><li>Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges</li><li>Ensures that the return date and time on the rental agreement is accurate</li><li>Reviews all charges at the time of vehicle return</li><li>Prepares the Rental Agreement Folder with all required information</li><li>Answers the telephone in a friendly, helpful and prompt manner</li><li>Maintains the appearance of the rental counters and customer areas to present a neat and orderly image</li><li>Ensures that the counter is stocked with appropriate supplies to provide smooth and effective counter service, and maintains work area in a safe and clean condition</li><li>Assists customers within the queue to minimize any wait time and provide the most efficient service possible</li><li>Seek to improve job performance through self-assessment, skill development, training and goal setting</li><li>Maintain a regular and reliable level of attendance and punctuality</li><li>Perform miscellaneous job-related duties as assigned</li></ul> Equal Opportunity Employer/Disability/Veterans <ul><li><div>Must be at least 18 years of age</div></li><li><div>High School Diploma or G.E.D. required</div></li><li><div>Must have a minimum of 1 year of commission or incentive based sales experience or retail customer service experience</div></li><li>Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future</li><li>Must have a valid driver's license with no more than 2 moving violations and/or accidents in the last 3 years</li><li>Must not have any alcohol related convictions on your driving record in the last 5 years</li><li>This a seasonal position and you may work up to a maximum of 6 months (180 days) during the defined season and must experience a 13 consecutive week break in service before being re-hired</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...