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RN Care Navigator (100% Remote for Eastern or Central time zones)

February 18, 2026

Position Summary The Registered Nurse, Care Navigator will be responsible for case management specific to kidney health management. The Care Navigator will complete activities for the continuum of care to facilitate and promote high quality, cost-effective outcomes for patients and focus on the whole patient and care delivery coordination. Managing a set caseload of mixed acuity members, reviewing and/or obtaining member data and entry in HealthMap’s Care Management documentation system (Compass), completing member health and social determinants of health screenings, medication reconciliation, creation and maintaining member-centric care plans, updates of identified problems, barriers, interventions, and goals and assistance with ongoing case management. The Care Navigator will collaborate with internal and external (physicians, nurses, and other healthcare personnel) to assure positive patient outcomes and care coordination.<div style="background-repeat: no-repeat;outline: none;font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-weight: 400;line-height: 20.0px;margin: 10.0px 0.0px;color: rgb(51,51,51);font-style: normal;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;">Location:</div><div style="background-repeat: no-repeat;outline: none;font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-weight: 400;line-height: 20.0px;margin: 10.0px 0.0px;color: rgb(51,51,51);font-style: normal;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;">This position is 100% Remote for candidates that are located in the Eastern or Central time zones. </div> Responsibilities <ul style="list-style-type: disc;"><li style="font-size: 11.0pt;">Handle in and outbound calls delivering world-class service to our members</li><li style="font-size: 11.0pt;">Educate kidney health and related co-morbid conditions as well as optimizing renal replacement therapy by educating members on the types of dialysis and transplant options</li><li style="font-size: 11.0pt;">Engage members into HealthMap’s Kidney Health Program</li><li style="font-size: 11.0pt;">Follow up with members based on complexity and cadence by policy</li><li style="font-size: 11.0pt;">Serve as patient advocate for responding and working to resolve concerns or barriers</li><li style="font-size: 11.0pt;">Utilize community resources and programs in care planning</li><li style="font-size: 11.0pt;">Serve as liaison between the patient, the patient’s support network, treating physician, and other ancillary providers as a member of an interdisciplinary care team to coordinate care, resolve nursing problems and assist patients in meeting individualized goals</li><li style="font-size: 11.0pt;">Notify providers of identified patient needs based on policy</li><li style="font-size: 11.0pt;">Comply with HIPAA privacy laws and all other federal, state, and local regulations</li><li style="font-size: 11.0pt;">Comply with company-defined operational policies and procedures</li><li style="font-size: 11.0pt;">Comply with company security policies</li><li style="font-size: 11.0pt;">Accountable for individual metrics and key performance indicators and identified by the organization</li><li style="font-size: 11.0pt;">Navigate technical applications - Excel, OneNote, Outlook, and Word</li><li style="font-size: 11.0pt;">Support after hours and various time zones based on business need</li><li style="font-size: 11.0pt;">Drive patient and families in their own care and to support self-management</li></ul>Requirements<ul style="list-style-type: disc;"><li style="font-size: 11.0pt;">Active, unrestricted RN license required</li><li>Bachelor's degree required</li><li>CCM preferred</li><li style="font-size: 11.0pt;">Three (3) years of experience in case management preferred</li><li style="font-size: 11.0pt;">Experience in a dialysis center or transplant center preferred</li><li style="font-size: 11.0pt;">Experience with Medicare and Medicaid preferred</li></ul>Skills <ul style="list-style-type: disc;"><li style="font-size: 11.0pt;">Advocate and energize a culture of collaboration, positivity, and motivation</li><li style="font-size: 11.0pt;">Strategic thinking and planning</li><li style="font-size: 11.0pt;">Deliver effective communication – verbal and written</li><li style="font-size: 11.0pt;">Succeed in a challenging environment with changing priorities</li></ul>Travel No Travel #LI-Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...