ReStore Donation Associate

About the position

Do you have a passion and drive to apply your talents to make a difference? The Green Mountain Habitat for Humanity (GMHFH) ReStore is seeking a Donation Associate to support its mission of helping local families build strength, stability, and self-reliance through affordable homeownership. Department: ReStores, in-person FLSA Status: Part Time Hourly, Non-Exempt Schedule: Varies according to ReStore and Associate needs Reports To: ReStore Manager Supervises: None Summary: The ReStore Donation Associate provides excellent customer service and ensures customers and donors have a safe, positive, and rewarding experience. They assist in pricing, merchandising, and maintaining the sales floor; cashiering, moving, and loading donations; and other duties as assigned.

Responsibilities

  • Clean, sort, price, and store donations according to the price guide and refer to the Supervisor if guidance is needed.
  • Assist in keeping the loading dock area clear and in safe condition and keep the back room free of clutter.
  • Promptly assist donors who come to drop off donations and accept or reject them based on whether the items are in good, sellable condition.
  • Must be able to list 50 pounds.
  • Assist in unloading scheduled pickups alongside the truck drivers, as well as any other specialty pickups throughout the week.
  • Greet any donors and customers and thank them for contributing to our cause and answer any questions they may have.
  • Help to complete the daily checklist for opening and closing the store.
  • Process customer transactions through the point-of-sale system (includes discounts, coupons, returns, tax exemptions, etc.)
  • Help customers carry purchases to their vehicles.
  • Sort clothing donations and prepare them to be moved to the sales floor.
  • Perform other duties as assigned.

Requirements

  • Able to communicate well with other staff, volunteers, and any type of visitor to the ReStore.
  • Dependable and able to stick to a schedule.
  • Excellent customer service skills to respond to any questions or concerns.
  • Strong time management skills and the ability to prioritize different tasks.
  • Flexibility to switch to different tasks quickly.
  • Able to work as part of a team and complete tasks as they are assigned.
  • Light arithmetic skills to accurately work on the register.

Nice-to-haves

  • Previous experience working in a retail environment.
  • High school diploma preferred.

Benefits

  • 20% employee discount to Green Mountain Habitat for Humanity ReStores.
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