Overview: Join a newly formed, high-impact team focused on driving strategic insights and operational excellence across M&T Bank’s retail banking network. This role sits at the intersection of data, strategy, and customer experience – supporting front-line teams with actionable insights, improving reporting and processes, and ensuring regulatory compliance. You’ll be a key player in shaping how we understand our product portfolio, customer profitability, and banker performance across markets. What You’ll Do: Lead Strategic Reporting & Insights: Own the development and evolution of executive-level dashboards and reporting tools that provide visibility into sales performance, product accuracy, and customer outcomes. Drive Data-Backed Decision Making: Analyze large datasets to uncover customer and business insights, identify trends, and support strategic initiatives across pricing, forecasting, and competitive positioning. Enhance Processes & Automation: Streamline existing reporting processes, implement automation solutions, and continuously improve operational workflows to increase efficiency and reduce error rates. Support Front-Line Success: Partner with regional and market managers to deliver insights that help bankers understand their goals, performance, and coaching opportunities – ensuring alignment with regulatory standards and customer service excellence. Lead Cross-Functional Projects: Collaborate with business partners, technology teams, and vendors to implement new systems, resolve issues, and support audits and compliance testing. Be a Strategic Partner: Go beyond order-taking – engage stakeholders to understand the “why” behind requests, challenge assumptions, and deliver solutions that drive real business value. Supervisory/Managerial Responsibilities: Serves as a mentor and trusted advisor to junior team members. May provide leadership and direction to support skill development, performance growth, and team collaboration. Education and Experience Required: Bachelor’s degree or equivalent work experience 4+ years of experience in business analytics, reporting, or strategic operations Education and Experience Preferred: Proficiency in SQL and understanding of relational databases Strong business acumen and ability to translate data into actionable insights Experience with Tableau or Power BI Experience with Alteryx Proven ability to create executive-level dashboards and tell compelling stories with data Background in customer insights, product performance, and process improvement Experience working with stakeholders across departments and resolving conflicting viewpoints Relationship-building and stakeholder management Strategic problem-solving and curiosity-driven mindset Strong communication and collaboration skills Ability to navigate ambiguity and drive clarity Working Model & Office Location: This is a hybrid position requiring three days in-office per week (Tuesdays, Wednesdays, and Thursdays). Eligible candidates must live within commuting distance to one of our two offices below: 345 Main Street, Buffalo, NY 14203 850 Main Street, Bridgeport, CT 06604 Why Join Us? This is a unique opportunity to be part of a growing team that’s shaping the future of retail banking at M&T. You’ll work on meaningful projects, collaborate with passionate professionals, and have the autonomy to make a real impact. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $74,600.00 - $124,400.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Buffalo, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial arenaflex, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. 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