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[Remote] Warranty Writer- Remote
Note: The job is a remote job and is open to candidates in USA. Avis Budget Group is seeking a Warranty Writer to efficiently process complex manufacturer warranty claims and electronic repair orders. The role involves preparing, reconciling, and maintaining claims while ensuring compliance with policies and procedures.
Responsibilities
- Prepare and process complex vehicle warranty claims and non-warranty Electronic Repair Orders in designated timeframes across multiple lines with high level of attention to detail
- Reconcile / correct (when applicable) rejected claims in a timely, efficient manner
- Attend occasional meetings, as needed – some optional, some mandatory
- Reconcile / Process multiple location queue’s to reduce aging ERO’s
- Contact OEMs for necessary approvals and/or goodwill (after warranty) adjustments and processing concerns
- Obtain approvals and adjustments within the organization’s and the manufacturer's policies and procedures
- Produce various claims processing productivity reports
- Report unresolved concerns and/or problems to Warranty Specialist / Manager
- Maintain regular contact with management, Warranty and Maintenance Staff
Skills
- Minimum of a High School Diploma or GED
- Minimum of 2 years administrative experience
- Minimum of 1 year warranty claim-related experience
- Strong customer service skills
- Demonstrated knowledge of policy and procedures of claims submissions and/or claims prep of original equipment manufacturers (OEMs)
- Ability to work in a team environment as well as individually
- Strong written and verbal communication, interpersonal, and organizational skills
- Strong PC and Microsoft Office (Word, PowerPoint, Excel) skills
- Ability to communicate effectively and efficiently and interact with all levels of the organization
- Prior auto and/or dealership experience preferred
Benefits
- Base hourly wage plus commission for closing warranties
- Commission earnings are expected to be consistent and significant part of total pay.
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