Remote Support Coordinator

Classification: Non-Exempt<br><br>Reports To: Program Director<br><br>Department: Program Operations – Remote Support<br><br>Summary / Objective<br><br>The Remote Support Coordinator is responsible for the daily coordination and oversight of Remote Support services, ensuring individuals receiving services are safe, supported, and connected through effective use of remote technology systems.<br><br>This role supervises Remote Support staff and ensures compliance with Ohio Department of Developmental Disabilities (DODD) rules, LADD policies, and documentation requirements. The Coordinator oversees technology implementation, monitoring, quality assurance, and collaboration with internal teams and vendors to ensure remote systems function effectively and align with each individual’s ISP.<br><br>This position ensures operational oversight, accountability, and coordination of remote support systems.<br><br><strong>Essential Functions<br><br></strong>Service & Regulatory Oversight<br><br><ul><li> Ensure compliance with applicable Ohio DODD Administrative Code and Revised Code related to Remote Support services. </li><li> Maintain detailed knowledge of LADD policies and ensure consistent implementation. </li><li> Represent LADD in the Individual Service Plan (ISP) process and ensure Remote Support services align with assessed needs. </li><li> Submit ISP revisions as needed when remote service delivery requires modification. </li><li> Review and approve service documentation to ensure accuracy, billing compliance, and regulatory standards. </li><li> Monitor major unusual incidents (MUIs), unusual incidents, and medication errors as related to Remote Support, ensuring proper reporting and follow-up. </li><li> Ensure health , safety, and rights of persons served are upheld at all times. <br><br></li></ul>Remote Technology Coordination & Quality Assurance<br><br><ul><li> Collaborate with Tech Support Specialist and Program Manager on deployment, implementation, and coordination of remote technology systems (cameras, sensors, dashboards, apps, monitoring platforms). </li><li> Conduct routine quality assurance checks of remote systems, including battery life, connectivity, sensor activity, and dashboard functionality. </li><li> Ensure monitoring systems are operational and that outages, gaps in service, or system failures are addressed promptly. </li><li> Serve as liaison between Remote Support staff, Intake, assessment staff, Facilities, and designated IT/vendor partners to ensure technology aligns with assessed needs. </li><li> Communicate timely with Program Manager and relevant departments regarding technology issues impacting service delivery. </li><li> Collaborate with vendors to resolve operational issues, escalating technical troubleshooting as appropriate . </li><li> Track and report remote support system performance metrics and departmental goals.</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...