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[Remote] Program Manager, Talent Development Professional Development, Onboarding
Note: The job is a remote job and is open to candidates in USA. Delta Dental Ins. is dedicated to safeguarding the health and financial stability of its employees and their loved ones. The Talent Development Program Manager will design, manage, and deliver development programs to enhance workforce capability, partnering with leaders to ensure effective learning solutions and measurable business impact.
Responsibilities
- Leads the strategy, design, delivery, and continuous improvement of enterprise talent development programs that build organizational capability
- Conducts enterprise-level capability and learning needs assessments to identify performance gaps and inform long-term development roadmaps
- Develops scalable learning solutions using blended, virtual, and in-person modalities, applying adult learning theory, learning and 70-20-10 principles to ensure effective knowledge transfer and application
- Facilitates key learning engagements or leader-facing sessions as needed and provide subject-matter expertise to support enterprise capability initiatives
- Develops and maintains enterprise learning metrics, dashboards, and evaluation frameworks to measure impact and inform decision-making
- Manages program timelines, resources, communications, and cross-functional coordination to ensure successful implementation and adoption
- Evaluates program effectiveness using learner feedback, assessments, and performance indicators
- Partners closely with HR, business leaders, and enterprise stakeholders to align development programs with strategic organizational priorities
- Oversees and maintains learning data, documentation, and reporting to support governance, compliance and continuous improvement
- Manages vendor relationships, learning technology platforms, and budget components associated with enterprise learning programs
Skills
- 7+ w/Bachelor's degree
- Experience leading enterprise-scale learning initiatives or cross-functional program
- Experience managing budgets, vendors, and enterprise learning systems
- Experience influencing senior leaders and contributing to organizational capability strategy
- Strong understanding of adult learning principles and talent development practices
- Ability to design and architect scalable, enterprise-ready learning experiences across multiple modalities
- Knowledge of Contact Center and operational training needs and performance drivers
- Strong facilitation and executive-level communication skills in both virtual and live environments
- Ability to assess needs, build strategic solutions, and evaluate outcomes using learning analytics
- Proficiency with enterprise learning technologies (LMS/LXP), digital content tools, virtual delivery platforms
- Strong program and project management skills, with the ability to lead complex, multi-stakeholder initiatives
- Ability to collaborate effectively within and across teams in a remote, multicampus enterprise environment
- Commitment to inclusion, accessibility, and equitable learning experiences
- Advanced ability to interpret learning data and generate insights that inform enterprise strategy and leadership decision-making
- Master's degree preferred (HR, OD, Education, Psychology, or related field)
- Experience supporting high volume operations, Contact Center development, or service oriented environments strongly preferred
Benefits
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
Company Overview
