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Remote Pet Resource Center Specialist
About the position
The Arizona Humane Society is looking for a dedicated and motivated Pet Resource Center Specialist to support pet parents and good samaritans navigate the best options to care for the animals of our community. If you are a motivated individual who wants to help supply resources to clients for injured, orphaned, stray, healthy, owned and displaced animals please continue to read below.
Responsibilities
- Efficiently handle constant, incoming calls from multiple queues.
- Make outbound callbacks.
- Provide resources and information through compassionate counseling.
- Schedule appointments for various AHS departments supported by the PRC.
- Collect and enter data using multiple databases.
Requirements
- High school diploma / GED.
- Minimum of two years of experience in a customer service OR call center position required.
- Must possess excellent customer service and interpersonal skills.
- Must be able to type a minimum of 35 words per minute.
- Must be able to execute concurrent documentation during calls.
- Ability to perform accurately and efficiently in a fast-paced environment using multiple databases while conversing with customers.
- Ability to answer inbound calls from multiple queues and make outbound callbacks in a timely, courteous, compassionate, and professional manner.
- Ability to respond quickly to changes and expansions as needed to meet the ongoing needs of the organization and our customers.
- Ability to display mental and emotional resilience when faced with high stress situations.
- Meet/exceed AHS, PRC, and individual goals/KPI's.
- Ability to work weekends.
Benefits
- Competitive salary
- Medical, Dental and Vision Plans
- Health Savings Account and Flex Spending Account options
- Free Employee Assistance Program
- Free Life Insurance, Short Term and Long-Term Disability
- 401(k) with employer contribution
- Generous PTO program
- Up to 8 paid holidays per year
- Discounts on veterinary services
- Discounted bus and light rail passes
- Employee Wellness Plans and Activities
- Employment may qualify for the Public Service Loan Forgiveness (PSLF) program.