[Remote] Newline Sr. National Account Manager, Embedded Payments

Note: The job is a remote job and is open to candidates in USA. Fifth Third Bank is a financial institution that connects great people to great opportunities. They are seeking a Senior National Account Manager for Embedded Payments to manage day-to-day operations and interactions with major clients, providing expert support and enhancing partner integrations.


Responsibilities

  • Manage the largest existing and new clients within the Newline Group who have technical integrations
  • Manage and assist clients with solutions and enhancements for their programs
  • Implement program changes and work closely with a variety of business partners to bring the product/program to market
  • Manage change for clients including marketing requests, technology, and functionality rollouts for products/programs and services
  • Identify opportunities to improve integration processes and client experience
  • Gather client feedback and share with cross functional teams to influence future roadmap decisions
  • Participate in the development and maintenance of the strategic plan for the department
  • Works with cross-functional teams of internal and external business partners on complex issues related to product development, implementation and ongoing servicing
  • Deliver timely resolution of issues in partnership with business partners such as Product/Engineering, Program Management, Legal/Compliance Risk, Accounting, and other related teams
  • Conduct research on competitor practices to ensure that our program’s products and services are completive in terms of features and pricing, and that quality service is being provided
  • Ensure that our programs are designed and managed to minimize both financial and reputational risk to the Bancorp
  • Monitor industry trends, including reading industry periodicals, web sites and other materials necessary to be an industry expert

Skills

  • Bachelor's degree with an emphasis on Business, Finance or an equivalent combination of education and experience
  • Minimum 6-8 years' experience in Banking or Account Management or Payments Technology
  • Industry knowledge of payments, fintech, and compliance framework
  • Ability to understand, visualize, and document client's product construct and how it aligns with Newline's technology stack for processing payments
  • Knowledge of SFTP, API, webhooks, data formats, and related standards
  • Willingness to learn new technologies, product features, and functionality
  • Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame
  • Self-motivated. Team-oriented. Works with minimal supervision
  • Capacity to quickly develop deep technical understanding of mobile wallet and digital payment processing, technology and capabilities
  • Broad understanding of the Payments industry and supporting business systems
  • Highly skilled in Windows based software programs (Outlook, Word, Excel, PowerPoint)
  • Excellent analytical, presentation skills, written and oral communication skills

Benefits

  • Comprehensive benefits
  • Incentive compensation plan

Company Overview

  • Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank. It was founded in 1858, and is headquartered in Cincinnati, Ohio, USA, with a workforce of 10001+ employees. Its website is

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