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[Remote] Newline Sr. National Account Manager, Embedded Payments
Note: The job is a remote job and is open to candidates in USA. Fifth Third Bank is a financial institution that connects great people to great opportunities. They are seeking a Senior National Account Manager for Embedded Payments to manage day-to-day operations and interactions with major clients, providing expert support and enhancing partner integrations.
Responsibilities
- Manage the largest existing and new clients within the Newline Group who have technical integrations
- Manage and assist clients with solutions and enhancements for their programs
- Implement program changes and work closely with a variety of business partners to bring the product/program to market
- Manage change for clients including marketing requests, technology, and functionality rollouts for products/programs and services
- Identify opportunities to improve integration processes and client experience
- Gather client feedback and share with cross functional teams to influence future roadmap decisions
- Participate in the development and maintenance of the strategic plan for the department
- Works with cross-functional teams of internal and external business partners on complex issues related to product development, implementation and ongoing servicing
- Deliver timely resolution of issues in partnership with business partners such as Product/Engineering, Program Management, Legal/Compliance Risk, Accounting, and other related teams
- Conduct research on competitor practices to ensure that our program’s products and services are completive in terms of features and pricing, and that quality service is being provided
- Ensure that our programs are designed and managed to minimize both financial and reputational risk to the Bancorp
- Monitor industry trends, including reading industry periodicals, web sites and other materials necessary to be an industry expert
Skills
- Bachelor's degree with an emphasis on Business, Finance or an equivalent combination of education and experience
- Minimum 6-8 years' experience in Banking or Account Management or Payments Technology
- Industry knowledge of payments, fintech, and compliance framework
- Ability to understand, visualize, and document client's product construct and how it aligns with Newline's technology stack for processing payments
- Knowledge of SFTP, API, webhooks, data formats, and related standards
- Willingness to learn new technologies, product features, and functionality
- Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame
- Self-motivated. Team-oriented. Works with minimal supervision
- Capacity to quickly develop deep technical understanding of mobile wallet and digital payment processing, technology and capabilities
- Broad understanding of the Payments industry and supporting business systems
- Highly skilled in Windows based software programs (Outlook, Word, Excel, PowerPoint)
- Excellent analytical, presentation skills, written and oral communication skills
Benefits
- Comprehensive benefits
- Incentive compensation plan
Company Overview