About the position

RPM will manage the following counties: Region 4 – Central IL (Hancock, Adams, Schuyler, Brown, Cass, Menard, Logan, Dewitt, Piatt, Douglas, Edgar, Clark, Coles, Cumberland, Effingham, Shelby, Moultrie, Macon, Christian, Montgomery, Sangamon, Morgan, Macoupin, Green, Jersey, Calhoun, Scott and Pike) National Able Network, a dynamic and growing nonprofit agency specializing in the delivery of innovative employment and training programs, has an immediate opening for an experienced full time social service professional to assist with the administration of the SNAP program. The Regional Program Manager (RPM) is responsible for the identification, recruitment, evaluation, and onboarding of new provider partners/subgrantees to the SNAP Intermediary program, to ensure that their organizational objectives are in line with the SNAP Intermediary program objectives and goals of National Able Network (National Able) and Illinois Department of Human Services (IDHS). The Regional Program Manager will also coordinate with IDHS Family Community Resource Centers (FCRCs) in their specific region to introduce the SNAP Employment & Training (E&T) program to community-based organizations, non-profit training providers, community colleges, and workforce boards within their assigned county area. The RPM will be the primary point of contact for their assigned providers, assisting with provider inquiries and reaching out to IDHS as needed. The RPM will also work with the Program Director and SNAP Compliance Auditor to provide quality control and compliance monitoring for the subgrantees through methods such as collecting data, analyzing trends, system monitoring and recommending refresher training as needed, in coordination with the Program Training Specialist. Additionally, the RPM will assist the Program Director and National Able Finance Team in monitoring client recruitment levels, tracking budgets through all stages in the onboarding of new SNAP providers, as well as communicating updates to the subgrantee. The RPM will work with a variety of internal and external individuals ranging from volunteers to management and must be capable of providing information to people who are not always familiar with the program(s). RPM, along with the Program Director, must maintain, assess, and adjust provider deliverables as necessary to ensure production of desired contracted outcomes. May be required to assist the Program Director in monitoring costs/invoices associated with the program and all events and/or training to ensure alignment with Finance budget.

Responsibilities

• Will oversee training provider client progression through all steps of referral, enrollment, training, completion, and employment advancement/documentation.
• Assist in subgrantee enrollment process, working with them to complete paperwork for systems access and initiate training needs with Program Training Specialist.
• Validate prospective SNAP participants’ eligibility for subgrantees utilizing state/local systems/portals.
• In coordination with the Program Training Specialist, will assist in the orientation of new providers, and guide subgrantees as they conduct client intake, assessment, goal setting, case note documentation, measurable skills gains and certification/credential documentation and report on internal and external performance.
• Conduct monthly staffing meetings to document subgrantee progress, respond to supportive services inquiries and report to state stakeholders, ensuring that information is documented in Illinois SNAP Employment & Training System (ISETS).
• Collection and review of monthly subgrantee reimbursement invoice documentation ensure accuracy and billing eligibility, entering information into the SNAP E&T System, upon sending to Program Director and National Able Finance Team.
• Continually review and evaluate all phases of program including, but not limited to training, procedures, development, and resources such as equipment or services and makes recommendations to management for program improvement.
• Works with appropriate staff to maintain and submit accurate, timely and complete data for internal and external reporting regarding clients’ progress through all phases of the program. Provides senior management with verifiable and timely data to make strategic decisions.
• Assist with development/execution of contracts, program audit activities and ensure documentation of non-federal funding sources.
• May assist with the preparation of proposals and grants including the collection of data to complete status/final reports for both subgrantees and stakeholders/funders.
• Performs other duties as assigned.

Requirements

• Advanced computer proficiency with Microsoft Office products (Word, Outlook, Excel, Access, etc); knowledge of government systems strongly preferred.
• Excellent written, verbal, and interpersonal communication skills. Must be able to interact and develop rapport with a diversified population of business leaders, government agency personnel, funders, partners, staff, and clients. Excellent presentation skills.
• Service-oriented, flexible, self–starter with a solid work ethic who can manage multiple priorities simultaneously and work under pressure to meet deadlines.
• Ability to successfully work in a hybrid environment, spending 1-2 days weekly in the field (FCRC or local job center offices)
• High initiative, outstanding organizational skills, clear attention to detail and the ability to follow-through. Must be able to travel to seminars/workshops, Family Community Resource Centers (FCRC), SNAP Intermediary current and prospective training provider locations and other National Able Network offices, as necessary.
• Communicate clearly and concisely, both verbally and in writing internally across organization and externally to clients/partners/funders and/or employers.
• Bachelor’s degree, or higher, in education/social work/human resources or related field preferred OR 6-8 years of relevant experience is required.
• Minimum (5) years of experience in program management or related field.
• Must be able to travel to subgrantee sites and/or funder/provider events across local, statewide and national locations.

Nice-to-haves

• Previous workforce development experience is a plus.

Benefits

• Competitive Medical, Dental and Vision benefits
• Company-sponsored Short-Term Disability / Basic Life and AD&D insurance
• Paid Time Off up to 25 days based on 40 hour work week
• Generous Holiday Pay including 15 holidays throughout year
• 401(k) w/Company Match of 3% dollar-for-dollar, .50 cents on dollar up to 4-5%
• Tuition Reimbursement
• Employee Loyalty Benefit: Additional 10 days of PTO after every 5 years of FT service