Job Description Available shifts 10:00 am to 2:00 pm & 5:00 pm to 9:00 pm We are hiring Roadside Assistance Agents to support customers when vehicle issues arise. This role handles inbound calls, routes requests through an automated call system, and coordinates assistance to get drivers back on the road quickly and safely. This position supports our travel business and requires availability for morning and evening shifts, as well as weekends and holidays. Ideal candidates are comfortable in a fast-paced call center environment, communicate clearly, work well with multiple systems, and stay focused while handling various customer needs. Resolve problems or perform prompt sales, handling customer correspondence via postal mail, email, and faxes, and review reports of customer activity to ensure accuracy in operations and sales processes Accurately convey information about the company and the company’s offerings to our customers Assist customers in the selection and reservation of vehicles that meet their specified requirements Respond to inquiries regarding existing reservations, open RAs, and complaints Provide customer feedback to management to drive product, process, and operational improvements Promote and maintain a flexible, cooperative, team-oriented, and customer-focused attitude within and between departments, customers, and outside vendors Requirements: Must be available to work multiple schedules that include weekends & holidays Experience in an inbound call center and/or automotive-related business is a solid plus Excellent verbal and written communication skills High degree of comfort using computerized order processing systems Intermediate typing and data entry skills Proven ability to use solid reasoning and problem-solving skills Detail-oriented with effective organization and follow-through skills Need to be flexible and have the ability to multitask and embrace change Proficiency in Google Suite, including Word & Excel Self-motivated, with excellent organizational skills and attention to detail Ability to function in a fast-paced environment under short time constraints We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All employment decisions, including hiring, promotion, discipline, and discharge, will be based on merit, competence, performance, and business needs. Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar-mobility-group.com At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 1949, he created "L'Abonnement Automobile": a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era !