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Program Manager, Medicare Advice & Planning - Fidelity Resume Program
About the position
Overview Making a decision to return to work can be exciting and scary all at the same time. We get it 100% - many of us at reacHIRE are returners, too!! And, we believe meaningful relationships formed along the way back to work should be built on communication and trust. Which is why our team of Program Managers are here to listen to your unique story and help you take the best next steps toward your next opportunity. We are excited to partner with Fidelity Investments for a 6-month return-to-work program starting in May 2026. If you are a professional returning to work after a 2+ year career break or worked in part time or independent contractor roles, this could be the perfect opportunity! reacHIRE is invested in helping professionals return with confidence; providing the resources and support needed via Program Managers who will help guide and navigate the entire process alongside you. We know the confidence gap and imposter syndrome can get in the way of meeting amazing Returners, so please don’t hesitate to apply - we’d love to hear from you. Please note that this is a hybrid role and we are unable to consider candidates who would need to relocate for the program. Responsibilities Overview: The Medicare Advice and Planning Program Manager will report directly to the Director of Customer Experience in Fidelity Medicare Services. The role supports a broad range of responsibilities including contributing to the overall quality, proficiency, and effectiveness of the organization, and implementing best practices based on data driven findings. The program manager will execute cross-functional project management, including data collection, analysis, communications, process improvement, and documentation of new and existing processes.
Responsibilities
- Lead sales and support process improvement initiatives and execution oversight
- Identify gaps and collaborate with the leadership team and tech squads to streamline our infrastructure through automation
- Review and analysis of Sales and Support dashboard/metrics to identify trends in performance and gaps in processes
- Lead content updates and MAP Team communications in MYGPS to support front line associate process changes
- Own the Change Advisory Board and FMS change initiatives managed through the program
- Assist with the planning and execution of office events and the annual AEP Kickoff event
- Manage the reporting and oversight of the FMS voice analytics system and NICE reporting database for Quality
- Serve as the point of contact for FMS Recognition Central programs and budgeting in partnership with the enterprise team
Requirements
- Bachelor's degree or equivalent experience in business, communications, or similar
- 2 – 4 years of relevant work experience in the health insurance industry
- Ability to take complex concepts and transform into digestible and reader-friendly materials that is clean, compelling, professional, and consistent to Fidelity’s brand
- Attention to detail and commitment to quality deliverables
- Ability to manage multiple incoming priorities in a deadline-driven environment without compromising quality, standards and follow up; time management and prioritization are important
- Success in collaboration and building relationships; experience working in a team environment across varying levels and with others across the firm
- Adapts quickly to change and embraces feedback; ability to be nimble and flexible as workplace demands change
- Be resourceful in finding the right answers; as well as be a resource for consultants to depend on to collaborate and deliver
