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Product Intake Team Lead - SpryCIS
- Reject poorly-defined requirements and challenge proposals when commitments aren't feasible
- Shape which opportunities make it onto the SpryCIS roadmap through trend analysis and prioritization
- Define what "ready" means for Epics and hold teams accountable to quality standards
- Partner with Product Owner Team Leads as a peer to balance workload and coordinate complex discovery
- Deliver Epics with ROM accuracy within 50% growth margin after Solution Design
- Final technical review of all SOW content before contractual commitment
- Coordinate multi-product SOWs with Point Solutions Group Product Manager
- Surface market trends and high-value opportunities that influence product strategy
- Lead discovery to uncover the real business problems behind client requests - you'll challenge "build this feature" and dig deeper to understand "solve this problem"
- Facilitate discovery sessions with enterprise utility clients, Sales, and internal stakeholders
- Validate business value and challenge technically-focused requests lacking clear rationale
- Decide what's worth building and what's not - you're the quality gatekeeper before work enters the pipeline
- Transform ambiguous requests into clear product work: What problem? What process? What outcomes? What effort?
- Develop preliminary solution designs that balance client needs with technical feasibility
- Generate ROM estimates that Product Owner Teams can trust and refine (target: -10% to +50% variance)
- Set the standard for Epic quality across the organization
- Deliver "ready" Epics that Product Owner Teams can immediately begin Solution Design
- Partner with Product Owner Team Leads to balance discovery workload and tackle complex challenges together
- Continuously improve handoff quality based on feedback and ROM accuracy tracking
- Orchestrate SOW responses spanning SpryCIS and Point Solutions - you're the quarterback bringing it all together
- Engage the right Product Owners at the right time through coordination with Product Owner Team Leads and Point Solutions Group Product Manager
- Synthesize technical contributions into compelling, cohesive proposals
- Manage cross-product dependencies and ensure nothing falls through the cracks
- Final technical review of all SOW content - you're the last line of defense before contractual commitment
- Validate technical feasibility, identify risks, and work with Sales to refine infeasible commitments
- Propose viable alternatives when initial proposals need adjustment
- Maintain deep SpryCIS expertise and working knowledge of Point Solutions capabilities
- Drive RFP/SOW responses to meet 13-day SLA while maintaining quality
- Act as trusted liaison between Sales and Product Development
- Track and improve process metrics: response times, win rates, estimation accuracy
- Develop Your Team Member:
- Weekly coaching on discovery techniques, business value articulation, and stakeholder management
- Delegate strategically while maintaining accountability for quality and delivery
- Model the analytical rigor, technical depth, and collaborative approach that defines great product work
- Partner with Group Product Manager on performance management and career development
- Build capability to scale the team as SpryCIS grows
- Spot Opportunities Others Miss:
- Identify market trends and patterns across hundreds of client requests - distinguish signal from noise
- Manage ProdPad ideation portal and apply scoring methods to surface high-value opportunities
- Influence the SpryCIS roadmap by bringing data-driven insights to Group Product Manager and Product Owner Teams
- Educate Sales on product capabilities and strategic direction
- Surface quick wins that deliver immediate client value
- 3+ years hands-on CIS experience - you know utility billing systems, not just product management theory
- 3+ years leading discovery and requirements gathering - you've created Epics (or similar) that teams actually wanted to build from
- Business value articulation - you naturally ask "what problem does this solve?" not just "what should we build?"
- Cross-product coordination experience - you've successfully synthesized input from multiple teams under pressure
- 1+ years people management or mentorship - you've developed others, not just done the work yourself
- Technical depth - you can assess solution feasibility, review integrations, identify risks, and write specifications that developers respect
- ROM estimation experience - you understand Epic-level estimation and track accuracy over time
- Pattern recognition skills - you spot trends in data that others miss
- Product management tools - ProdPad, Aha!, ProductBoard, or similar; experience with prioritization frameworks
- Communication excellence - you facilitate discovery sessions, write clear documentation, and translate between technical and business stakeholders
- Diplomatic influence - you can challenge proposals, refine unclear requirements, and guide stakeholders toward better solutions while maintaining strong relationships
- Stakeholder management - you've successfully navigated complex organizations with competing priorities
- Love discovery - understanding client problems energizes you more than pixel-perfect roadmaps
- Thrive at intersections - you like operating between strategy and execution, not purely one or the other
- Enjoy influence without full control - you shape what gets built through insight and expertise, not positional authority
- Prefer hands-on influence - you'd rather shape product through great discovery work than through hierarchical authority
- Like fast-paced environments - variety and urgency excite you; you don't need predictable, slow-burn projects
- Want to scale your impact - you see this as a foundation to grow the team, evolve the role, or move into broader product leadership
- You want to own a roadmap end-to-end (this is discovery, not delivery)
- You prefer deep strategy work over tactical execution
- You need predictable, low-pressure work cycles
- You're looking for a large team management role (starting with 1 direct report)
- You want to avoid sales-driven or client-facing work