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Priority Banker (Remote Opportunity in Select Listed Locations)
About the position
At Regions, the Contact Center Priority Banker provides full-service banking to affluent clients through appropriate advice, guidance, and education on Regions' financial products and services.
Responsibilities
- Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions' financial products and services
- Achieves required levels of inbound/outbound phone calls from the top 10% of Regions customer base
- Educates and advises customers on products and services, including all loan and deposit types
- Takes ownership of customer issues and works proactively with the customer for resolution
- Refers customers to an internal team of experts when complex financial goals and needs are recognized
- Completes work with a limited degree of supervision
Requirements
- High School Diploma or GED
- Two (2) years of experience in customer service, sales, or banking
- Ability to accurately observe stable and scrolling on-screen text and images
- Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
- Ability to operate a keyboard and mouse to type and make on-screen selections
- Ability to work at a computer for extended periods of time
- Download speed of at least 50 megabits per second (Mbps) for remote work
- Upload speed of at least 5 megabits per second (Mbps) for remote work
- Must test on speedtest.net to confirm download speed or provide documentation from provider
- Satellite internet cannot be used
- Wi-Fi and Wi-Fi extenders is not permitted when using Regions Equipment
- Ethernet cable must be directly connected from the Internet Router to the Meraki device (provided by Regions)
Nice-to-haves
- College Degree
- One (1) year of experience lending
- One (1) year of experience in relationship-based client consultation
Benefits
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program