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Principal Program Manager - Consumer Solutions & Digital Services

February 24, 2026

Description -

Job Description

We are seeking a Principal Program Manager to lead the strategy, definition, and launch of consumer-facing solutions and services that power our next-generation monetization ecosystem, adsenabled platforms, and valueadded customer experiences. This role owns the full solution lifecycle-from concept and business case through delivery, launch, and ongoing optimization.

You will drive complex, multi-team programs across engineering, product, UX, marketing, legal, finance, support, quality, and operations, ensuring cohesive, high-quality launches that meet customer expectations and business goals. You will also partner with external vendors, 3rdparty development vendors, and ecosystem partners to enable scalable, compliant, and innovative service capabilities.

This role is ideal for a Principal PM who excels at cross-functional orchestration, business program leadership, operational excellence, and consumer solution/service delivery.

Key Responsibilities

Lead end-to-end delivery of consumer solutions and services, from definition through launch and post-launch optimization.
Define program strategy, KPIs, roadmaps, and governance for solution and service initiatives.
Translate customer insights and business goals into clear requirements, launch criteria, and readiness plans.
Drive cross-functional execution across engineering, product, UX, marketing, legal, finance, support, and quality.
Enable monetization capabilities, including ads-supported experiences, value-added services, and customer engagement mechanisms.
Design and develop the integration of subscription frameworks, including offer structures, purchase flows, payment options, and lifecycle management.
Manage development team / vendor and partner relationships, ensuring delivery accountability and SLA adherence.
Ensure operational readiness, including support processes, documentation, training, and escalation paths.
Partner with GTM team for planning, launch execution, and post-launch performance tracking.
Communicate program status, risks, and decisions to executive stakeholders with clarity and influence.

Required Skills & Experience

Program Leadership

10-15+ years leading large-scale, cross-functional programs in consumer technology or digital services.
Strong experience with program governance, risk management, and KPI-driven execution.

Digital Solution & Service Expertise

Proven track record launching consumer-facing solutions or services across multiple platforms.
Strong understanding of customer journeys, service UX, and operational readiness.

Monetization & Subscription Enablement

Experience with monetization models, ads-supported experiences, or value-added service frameworks.
Familiarity with subscription lifecycle, payment flows, or vendor integrations.

Vendor & Partner Management

Experience managing 3rdparty development vendors, payment providers, or platform partners.
Strong negotiation and relationshipbuilding skills.

Technical & Cross-Functional Skills

Familiarity with APIs, cloud services, mobile/web platforms, or service delivery architectures.
Ability to translate technical concepts into clear business requirements.

Leadership & Communication

Exceptional communication and executive stakeholder management.
Strong analytical, problem-solving, and decision-making skills.
Ability to drive clarity and alignment in fast-paced, ambiguous environments.

The pay range for this role is$115,850to$178,400USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Business Planning

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP'sEEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...