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Pricing and Customer Health Analyst (Remote USA - Eastern Time Zone)

February 14, 2026

Are you a customer-centric and data-driven individual? Do you want to own end-to-end insights across pricing, sales pipeline, and customer health and see your analysis directly influence revenue and retention outcomes? About Our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. About The Role This position can be performed remotely within the U.S., with required availability during East Coast business hours. This role is essential for improving operational visibility into pricing strategy effectiveness, sales pipeline efficiency, and overall customer retention performance. By centralizing analysis of these three interconnected areas, we can create more effective customer health predictions, allowing us to make metrics-driven decisions that directly affect revenue and customer value outcomes. By consolidating data insights across pricing, pipeline, and customer health, this role enables deliberate and proactive revenue risk identification and supports leadership in executing data-driven GTM adjustments. Responsibilities Metrics-Based Decision Focus <ul><li>Pricing Optimization: Analyze price elasticity, deal conversion rates, and discounting trends to establish benchmarks and improve by 10%.</li><li>Pipeline Efficiency: Measure sales velocity (opportunity-to-close time), conversion ratios by stage, and lead-source ROI to improve forecast accuracy to within ±5%. </li></ul>Customer Health <ul><li>Review customer usage and pull manual reports to develop and track customer health scores using metrics like renewal rates, NPS, and product usage trends to support 98% renewal rate. </li><li>Transform this data into customer-specific/facing presentations through report pulling, data analysis, and design/formatting. </li></ul>Cross-functional Alignment <ul><li>Provide weekly dashboards to sales, finance, and customer success, ensuring pricing and retention strategies are aligned and measurable. </li></ul>Sales Performance Metrics <ul><li>Track quota attainment, conversion rates, average deal size, and rep productivity metrics to identify trends and coaching opportunities.</li><li>PSO sales lead submission and reporting in Salesforce (for Services and Education teams) </li></ul>Requirements <ul><li>Have a Bachelor’s Degree in Economics, Business, Finance or related field. MBA or other relevant advanced degree preferred.</li><li>Knowledge of pricing principles and pricing modeling</li><li>Excellent analytical skills</li><li>Demonstrate solid mathematical aptitude and comfort with numbers</li><li>Advanced computer skills including MS Excel. Salesforce proficiency is highly advantageous.</li><li>Demonstrate an ability to solve routine problems</li><li>Display excellent verbal and written communication skills</li><li>Have excellent organizational skills and ability to manage large sets of information and data</li><li>Be able to work as part of a team to accomplish mutual team goals</li><li>Have the ability to manage to key deadlines and balance competing priorities</li><li>Must be able to support U.S. East Coast business hours </li></ul>Work in a Way That Works for You We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous well-being initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. About The Business LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. U.S. National Base Pay Range: $65,100 - $108,500. Geographic differentials may apply in some locations to better reflect local market rates. Base Pay Range for CO is $65,100 - $108,500. Base Pay Range for IL is $68,300 - $113,900. Base Pay Range for Chicago, IL is $71,600 - $119,300. Base Pay Range for MD is $68,300 - $113,900. Base Pay Range for NY is $71,600 - $119,300. Base Pay Range for New York City is $78,100 - $130,300. Base Pay Range for Rochester, NY is $65,100 - $108,500. Base Pay Range for OH is $61,800 - $103,100. Base Pay Range for NJ is $77,000- $123,000. Application deadline is 02/28/2026. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...